Jessica Baird
Campbell River,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Impressive customer service skills and knows the ins and outs of pets needs for nutrition and enrichment.
Overview
5
5
years of professional experience
Work History
Manager
Woofys Pet Foods
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Making a schedule that fits my staffs needs.
- Writing weekly orders from 10+ suppliers.
Supervisor
Woofys Pet Foods
01.2019 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs but still knew when to get my manager involved.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked alongside my manager writing orders and making sure our shelves stayed full.
Customer Service Associate
Woofys Pet Foods
04.2019 - 01.2020
- Helped large volume of customers every day with questions and concerns about their pets, with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice about animal nutrition and assistance to customers, paying attention to special needs or wants.
- Other duties such as till, making sure the store is neat and tidy and receiving stock.
Education
Certificate - Animal Care Aide
North Island College
Courtenay, BC07.2022
High School Diploma -
Timberline Secondary School
Campbell River, BC06.2020
Skills
- Organization: Physical, Planning and digital
- Overseeing Employees
- Communication: Active listening, Empathy, constructive criticism, Friendliness
- Managing Employee Relations
- Problem solving
- Leadership
- Time management
Timeline
Manager
Woofys Pet Foods
08.2022 - Current
Customer Service Associate
Woofys Pet Foods
04.2019 - 01.2020
Supervisor
Woofys Pet Foods
01.2019 - 08.2022
Certificate - Animal Care Aide
North Island College
High School Diploma -
Timberline Secondary School
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