John Aidoo
QC
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Showers Playground. Excelled in multitasking and critical thinking, effectively resolving conflicts and cross-training staff to boost agility. Demonstrates exceptional work ethic and emotional intelligence, fostering a culture of continuous learning and collaboration. Skilled in Microsoft Office and adept at maintaining high standards of service delivery.
Overview
9
9
years of professional experience
Work History
Manager
Showers Playground
01.2021 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
General Warehouse Worker
Unity Groups of Companies
01.2019 - 12.2020
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
Hotel Cleaner
Golden Bean Hotel
03.2017 - 12.2018
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Safeguarded guest belongings by respecting privacy during cleaning services, ensuring trustworthiness among clients.
Dishwasher
Orange Restaurant - Accra
10.2015 - 12.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
Bachelor of Science - Physics
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2014
High School Diploma -
Aggrey Memorial Senior High School
Cape Coast06.2008
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Work ethic
- Self-motivated
- Emotional and Cultural intelligence
- Digital proficiency
- Multitasking
- Microsoft Office
- Powerpoint
- Physical endurance
Languages
English
Full Professional
Timeline
Manager
Showers Playground
01.2021 - 08.2024
General Warehouse Worker
Unity Groups of Companies
01.2019 - 12.2020
Hotel Cleaner
Golden Bean Hotel
03.2017 - 12.2018
Dishwasher
Orange Restaurant - Accra
10.2015 - 12.2017
Bachelor of Science - Physics
Kwame Nkrumah University of Science And Technology
High School Diploma -
Aggrey Memorial Senior High School
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