Jessica Awad

• Implemented staff scheduling procedures to provide full coverage, supporting organizational
  needs.
• Hired, trained and monitored new office employees as needed.
• Oversaw supply purchases, equipment upgrades and other office expenses.
• Delegated work to the right staff staff, setting priorities and goals for the practice.

• Provided guidance to staff on insurance coverage and payment options for patients.
• Monitored inventory of dental materials and office supplies, and maintained budget protocols when placing orders.
• Assisted in training new employees (administrators and dental assistants) on office policies and procedures.
• Resolved customer complaints promptly by investigating issues thoroughly while ensuring they were satisfied and their need was met.
• Managed daily operations of the practice while overseeing the schedules.
• Maintained accounts receivables, monthly production reports and providers' monthly payrolls.

• Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits, and managing patient records.
• Responded to inquiries from patients regarding treatment plans and payment options.
• Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
• Maintained an organized office environment by organizing supplies, stocking shelves, and ordering new materials when necessary.

• Assisted in the preparation for patients' examinations and various dental treatments including endodontics and surgical extractions.
• Sterilized instruments according to established guidelines and protocols.
• Assisted in developing social media content and promotional materials to publish via Hootsuite
• Attended meetings and worked collaboratively with the marketing team providing the dental knowledge needed.

• Greeted customers with a smile, asking questions and actively listening to determine needs and upsell products, while assisting to solve any challenges with efficiency
• Answered incoming calls and placed orders while simultaneously completing additional tasks, including accepting and releasing FedEx packages
• Scanned goods, and handled cash register operations accurately during peak times.

Graduated with High Honors. Courses focused on dental hygiene as well as periodontics, orthodontics, medical emergencies and dental practice management.

Completed 3 out of 5 years including all pre-clinical courses, taking part in the University's clinic to examine patients and perform dental procedures, including local anesthesia.