Gagandeep Singh

❖ Newsletter design and publishing, Tools usage like Microsoft Excel, Outlook, Word, Power point, Google Drive, Sheet, Google doc etc.

❖ Office Administration Tasks, Managing Vendor Invoices(3-Way Match), Processing Customer Payments, Dunning Notices, Followup on late payments, Maintaining office supplies, Organization management

❖ Inventory management, Managing distribution routes, Fulfillment, Packaging, Material requirement Planning(MRP)

❖ Participation in Business Planning for future growth, Enhancing product lines and improving customer experience

❖ Troubleshooting software(Microsoft Windows, Office), Hardware(Laptop), Network, Wifi related issue

❖ Website design and Changes, Requirement Gathering, Advertising, Enriching Customer experience

❖ Microsoft Projects for Planning and execution

❖ Built a company website to enhance customer experience. Coordinated development, requirement Gathering, testing for Invoicing reminders etc.

❖ Actively using tools like Microsoft Project, Excel, Outlook, Word, Power point, Visio, QuickBooks, HubDocs, Google Sheet, Google Docs etc.

❖ Managing documents using google drive, sharepoints and various other cloud platforms ❖ Project Coordination, Timesheet management, Processing and filling Invoicing, Billing, Expense management, bookkeeping

❖ Filing important documents such as reports, meeting notes and emails

❖ FIling monthly Payroll Tax, GST and Annual taxes

❖ Supporting bookkeeping and budgeting, Invoicing and Payroll processing using QuickBooks

❖ Updating of Office records and databases that contain financial, personal and office data ❖ High level understanding of procurement cycles like RFP/RFQ/RFI/Contract/SOWs etc.

• Inventory Operations:

❖ CIN-7 inventory management tool

❖ Checking Stock availability and coordinating “out of stock” products for websites

❖ Designing Pallet for various products

❖ Assistant development of barcode based inventory in Cin7

❖ Creating Assembly instructions for Products

• Website Operations:

❖ Auditing Website for inconsistencies

❖ Managing updates to shopify website (Front End)

❖ Coordinating and managing returned/ AS-IS products on websites

❖ Site updates during sale & promotion periods

• Social Media:

❖ Creating Instagram feeds for products on websites

❖ Social media customer support via sprout social

❖ Coordinating collaborations

• Assisting Customers and Clients with Ads/Promotions

❖ Managing Business processes of Planned Store Promotions

❖ Creation of Deal Sheets and Promotion calendars for future events

❖ Managing Promotional Materials for Large Retail Stores like Walmart, Food Basics, Metro, Sobeys etc.

❖ Financial Planning and Budgeting for Promotions during various periods for Customers and their Clients

❖ Using Microsoft Excel advanced features like VLOOKUP etc. for managing customer data

❖ Also using other tools like SharePoint for managing & updating customer data access and ❖ Extensively using collaboration tools like Teams/Skype for business meeting and knowledge sharing

❖ Installation of HP, Lenovo, Acer and various other brands of Laptops and Desktops

❖ Installation of Windows/Linux Operating systems, Antivirus Softwares, Applications Software e.g. Microsoft Office, Adobe and various other softwares

❖ Configuration, Troubleshooting of Network devices, Wifi routers etc.

❖ Configuration of various peripheral devices like Printers, Scanners etc.

❖ Installation and troubleshooting of Inkjet, deskjet, laserjet, multi function and Network printers

❖ Troubleshooting of Hardware/Software issues

❖ Upgrading of RAM, hard disk etc., Motherboard, Power supply replacement

❖ Virtualization configuration, Configuration of email client like Microsoft Outlook

❖ In person installation and Post sales warranty related issues at customer locations

❖ Provided Virtual support for Hardware/Software/Network related issues ❖ Service Desk management, Stock/Inventory Management, Incident Management using ServiceNow

❖ Troubleshooting hardware(Desktop/Laptop), Networking, Printers and software related incidents

❖ Participated into Incident, Change management and Service desk operations using ServiceNow

❖ Participated in End-to-end software development life cycle dealing with various aspects like Requirement Gathering, feasibility analysis, Design/Development, Testing, Production Deployment, and Production Support

❖ SAP ERP Landscape consisted of SAP S4, Solution manager, MDG, Cloud Platform

❖ Physically present in Production Plant, Experienced Manufacturing, Supply chain, Assembly line, Material Receiving, Warehousing, Shipping, Delivery, 3PL and Billing business processes

❖ Learned procurement processes e.g. Inventory ABC analysis, Cycle Count, Safety Stock, Consignment, MRP