Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Arguin

Montréal,QC

Summary

Energetic and customer-focused professional with a vibrant history in diverse customer service roles. Thrives on tackling inquiries, cracking challenges, and nurturing amazing client connections. A master at teamwork and creative solutions. Infuses every interaction with contagious enthusiasm, committed to crafting memorable customer experiences that spark lasting loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

VViViD Vinyl
03.2017 - Current
  • Resolved customer complaints while maintaining customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Customer Service Representative

IKEA Call Center
03.2015 - 02.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Hair Stylist

Gordon Robertson Beauty Academy
Beaconsfield, QC
2009

High School Diploma -

Queen Of Angels Academy
Dorval
2006

Skills

  • Microsoft Excel
  • Google
  • Cash Register Operations
  • Wonderful Customer Service Skills
  • Positive Attitude
  • Time management
  • Works well in group or solo
  • New Hire Training
  • Social Media Platforms
  • Employee Performance Reviews

Timeline

Customer Service Manager

VViViD Vinyl
03.2017 - Current

Customer Service Representative

IKEA Call Center
03.2015 - 02.2017

No Degree - Hair Stylist

Gordon Robertson Beauty Academy

High School Diploma -

Queen Of Angels Academy

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Jessica Arguin