Summary
Overview
Work History
Education
Skills
Language Abilities
References
Languages
Timeline
Generic

Nazamdeep Singh

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

The Flaming Overseas
12.2019 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Truck Driver

GND Logistics
02.2015 - 03.2019
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Education

High School Diploma -

Holmesglen Institute
Melbourne
03.2016

Skills

  • Microsoft word
  • Excel
  • Power point
  • Share point
  • Data Entry
  • Customer Relations
  • Microsoft Excel
  • Payment Processing
  • Order Processing
  • Documentation

Language Abilities

  • English
  • Hindi
  • Punjabi

References

Reference available upon Request

Languages

English
Professional Working

Timeline

Customer Service Manager

The Flaming Overseas
12.2019 - 03.2024

Truck Driver

GND Logistics
02.2015 - 03.2019

High School Diploma -

Holmesglen Institute

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Nazamdeep Singh