Jesse Ruiz
Bakersfield
Summary
Dynamic leader in fast-paced dining settings, specializing in team development and operational efficiency. Proven track record in enhancing service delivery and guest satisfaction through effective problem-solving and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
head server
shoyu sushi
Bakersfield
03.2025 - Current
- Oversaw dining room operations in high-paced sushi restaurant to ensure efficient service delivery.
- Trained new staff on service standards and restaurant procedures to enhance overall performance.
- Coordinated table assignments to maximize service efficiency during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts for optimal guest experience.
- Assisted customers with menu selections and dietary preferences to meet individual needs.
- Handled customer inquiries and resolved service-related issues promptly to maintain satisfaction.
- Delivered high-quality service and quick beverage service to elevate dining experience.
- Completed opening and closing checklists to guarantee smooth restaurant operations.
Server/Guest Service Representative
norwegian cruise lines
Honolulu
01.2024 - 02.2025
- Provided exceptional customer service to enhance guest satisfaction on board.
- Delivered food and beverages promptly to guests in dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted guests with menu selections and dietary preferences effectively.
- Handled guest inquiries and resolved concerns with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
server
American Queen Steamboat
Portland
02.2023 - 11.2024
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
covid tester/ guest service
universal diagnostic laboratories
Van Nuys
11.2022 - 12.2022
- Executed test plans for diagnostic products in compliance with industry standards.
- Documented test results and identified discrepancies for quality assurance reviews.
- Utilized testing tools to troubleshoot issues and provide solutions promptly.
- Recorded and documented test results to compare to expected results.
- Coordinated appointment schedules for multiple departments to enhance workflow efficiency.
- Provided administrative support by preparing documents and materials for appointments.
- Maintained client records and updated information in the database regularly.
Education
High School Diploma -
Highland High School
Bakersfield, CA05-2020
Skills
- Dining room operations
- Customer service excellence
- Team collaboration
- Time management
- Problem solving
- Workflow coordination
- High-volume dining management
- Leadership skills
- Cash handling expertise
- Safe food handling practices
Languages
English
Full Professional
Certification
MMC
Timeline
head server
shoyu sushi
03.2025 - Current
Server/Guest Service Representative
norwegian cruise lines
01.2024 - 02.2025
server
American Queen Steamboat
02.2023 - 11.2024
covid tester/ guest service
universal diagnostic laboratories
11.2022 - 12.2022
High School Diploma -
Highland High School