Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Hayes

Edmonton,AB

Summary

I am a workplace professional with nearly 10 years experience in the Electrical field and over five years experience in customer service. I pride myself on my work ethic and positive attitude. I thrive in team environments.

Overview

8
8
years of professional experience

Work History

Customer Experience Representative

Grainger Canada
Edmonton, Alberta
08.2023 - Current
  • Processed orders quickly and efficiently while ensuring accuracy in order entry details.
  • Demonstrated excellent problem solving skills when resolving complex customer issues.
  • Resolved customer inquiries and complaints in a timely manner.

Customer Service Representative

Telus Communications
Edmonton, Alberta
07.2022 - 03.2023
  • Provided outstanding service to new and existing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.

Industrial Electrician - Journeyman

Bird Fabricators Limited
Edmonton, AB
02.2016 - 03.2020
  • Installed and maintained electrical equipment in accordance with industry standards.
  • Utilized a variety of hand tools such as drills, saws, wire strippers and crimpers to complete repairs or installations.
  • Complied with OSHA regulations regarding safe working practices when performing job duties.

Education

Journeyperson Designation - Electrician - Construction

Northern Alberta Institute of Technology
Edmonton, AB
12.2017

Apprenticeship Training - Graduate With Honors - Electrician - Industrial Construction

NSCC
Port Hawkesbury, NS
04.2011

High School Diploma -

Sydney Academy
Sydney, NS
06.2002

Skills

  • Excellent verbal and written communication skills
  • Advanced customer service experience
  • Flexible and capable of adapting to various roles
  • Keen attention to detail
  • Strong mathematical skills
  • Thrive in a team environment

Timeline

Customer Experience Representative

Grainger Canada
08.2023 - Current

Customer Service Representative

Telus Communications
07.2022 - 03.2023

Industrial Electrician - Journeyman

Bird Fabricators Limited
02.2016 - 03.2020

Journeyperson Designation - Electrician - Construction

Northern Alberta Institute of Technology

Apprenticeship Training - Graduate With Honors - Electrician - Industrial Construction

NSCC

High School Diploma -

Sydney Academy

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Jesse Hayes