JESSE ASANTE
Saint John,Canada
Summary
Results-oriented professional with a strong work ethic, excelling in fast-paced and competitive environments. Demonstrates exceptional presentation, analytical, sales, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Management Assistant
ENTERPRISE RENT-A-CAR
Saint John, New Brunswick
07.2023 - Current
- Assist in the daily operations of the branch
- Set branch targets and lay a clear framework for meeting goals
- Provides exceptional customer service to all clients
- Train and mentor new management trainees
- Maintain ethical sales culture within the branch in which I operate
- Handle customer escalations in a professional manner
- Won best agent within Atlantic Canada from February 2024 to April 2024
Client Support Manager
SIMPLII FINANCIAL-CIBC
Saint John, New Brunswick
01.2023 - 04.2023
- Responding to inquiry calls efficiently while empowering employees with the tools and knowledge to become autonomous
- Acting on behalf of customers who have been unfortunately unable to resolve their concerns dealing with frontline representatives, taking full ownership and accountability to resolve their issues and avoid further escalation
- Tracking inquiries and escalations with enough details to capture the pertinent issues and highlight improvement opportunities
- Reporting escalations to and beyond this team, including training issues or coaching opportunities that result from escalations
- Ensuring that solutions offered meet the customers' needs and comply with the bank's policies and regulatory requirements
- Providing technical advice on subject/functional areas based on analysis of the situation and the relevant concepts and policies
Personal Banking Representative
SIMPLII FINANCIAL-CIBC
Saint John, New Brunswick
11.2021 - 12.2022
- Assisted clients with various daily banking needs
- Provided support for clients by helping them to manage their finances
- Collaborated with others to ensure clients are connected to the right opportunities
- Used multiple software to enable client's financial success
Corporate Branding Co-op Student
J.D IRVING LTD
Saint John, New Brunswick
01.2021 - 04.2021
- Managed social media contents for woodlands division
- Prepared reports on previous year's social media advertisement
- Prepared a competitive analysis for recruiting tactics
Human Resource Co-op Student
OSCO CONSTRUCTION GROUP
Saint John, New Brunswick
09.2019 - 12.2019
- Assisted payroll in tax remittances and garnishment twice a week
- Run reports using Oracle's JD Edwards and Crystal reports
- Made background checks on candidates
- Made reference calls for successfully interviewed candidates
- Participated in the execution of Human Resources company projects
Change Management Co-op Student
IRVING OIL LTD
Saint John, New Brunswick
01.2019 - 04.2019
- Played a key role with the welcome team at the new Irving Oil Limited home office
- Participated in a headset booth session across the organisation
- Tested user experience on new technologies
- Mounted dual Monitors with the IT team
Education
BBA - MARKETING
University of New Brunswick
Saint John, New Brunswick01.2021
Skills
- Great Team Player
- Microsoft Office Suit & JD Edwards
- Problem Solving
- Detail Oriented
- Social Media Networks
- Proven Sales Person
- Relationship Building
- Customer Engagement
- Payment verification
Timeline
Management Assistant
ENTERPRISE RENT-A-CAR
07.2023 - Current
Client Support Manager
SIMPLII FINANCIAL-CIBC
01.2023 - 04.2023
Personal Banking Representative
SIMPLII FINANCIAL-CIBC
11.2021 - 12.2022
Corporate Branding Co-op Student
J.D IRVING LTD
01.2021 - 04.2021
Human Resource Co-op Student
OSCO CONSTRUCTION GROUP
09.2019 - 12.2019
Change Management Co-op Student
IRVING OIL LTD
01.2019 - 04.2019
BBA - MARKETING
University of New Brunswick
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