JESSE ANTWI-KUSI
Windsor,ON
Summary
Jesse is an accomplished case coordinator with over a year of experience that spans mentorship, case management, policy advisory, and consulting. This diverse background has honed skills in sales pitching, management, leadership skills, and developing customer-driven strategies, while also emphasizing strong human relations abilities. Jesse's commitment to supporting peers through knowledge sharing and mentorship reflects a collaborative spirit. Jesse is a master's degree holder in Political Science and Public Administration with a specialty in policy write-ups and analysis for various corporate entities.
Overview
9
9
years of professional experience
Work History
Case Coordinator
Global Excel Management
Windsor , Ontario
07.2023 - Current
- Identify and provide emergency crisis services as necessary, making immediate clinical assessments, and responding to accepted crisis intervention methods and techniques, while coordinating other services as appropriate.
- Efficiently manage case assignments, develop service plans, track progress, and execute case closures.
- Advocate for clients with advice and information about treatment options, clinical status, evaluating medical necessity, and appropriating resources.
- Effectively manage the cost of care, delivering timely and accurate client information.
- Track and record case information, complete forms, and produce reports.
- Facilitate care and treatment via scheduling, information sharing, and case coordination.
- Assess and act accordingly in response to treatment barriers and psychosocial issues.
- Provide training, mentorship, and shadowing sessions for new case coordinators.
- Serve as a role model for professionalism, integrity, and dedication within the case management team.
Marketing/Shipping Associate
Dayus Register & Grille Inc
Windsor , ON
02.2021 - 07.2023
- Responsible for prospecting, cold calling, qualifying leads, presenting programs and ultimately meeting sales targets and generating revenue.
- Produce qualified leads and setting up virtual meetings for our Digital Media Consultants.
- Execute daily outbound phone calls/emails, contact decision makers, build quick rapport, assess needs and close the sale.
- Troubleshoot technical setup issues and route them to relevant teams.
- Explain proposed solutions to customers and management through oral presentations and written proposals.
- Revise shipping notices, invoices, orders, and other documents to determine priorities and shipping methods that are needed to meet schedules.
- Advise customers on preferred grilles and alternatives thereof.
- Analyze, and follow various blueprints, diagrams, drawings, procedures, and instructions.
- Monitor outgoing and incoming shipping activities to make sure that everything that is received or shipped out is in perfect condition.
City Clerk Intern
Town Of Tecumseh
Tecumseh, Windsor , ON
05.2020 - 02.2021
- Delivered high-quality customer service through deep commitment to knowledge and working alongside mayors and parliamentarians.
- Designed various items including but not limited to agendas, minutes, reports, letters, tender documents, and memos.
- Formulated various policies with regards to workplace environment and community development.
- Developed organizational filing systems for confidential customer records and reports.
- Attended ward council meetings for data entry and analysis.
- Developed organizational filing systems for confidential customer records and reports.
- Processed sales transactions to prevent long customer wait times.
- Created documents with applicant information and verified data against database information.
- Updated documents such as municipal codes and city charters.
Graduate/Research Assistant
University of Windsor
Windsor , ON
09.2018 - 05.2020
- Lead discussion sections, tutorials, and laboratory sections for about thirty students.
- Evaluate and grade examinations, assignments, or papers and record grades on bi - weekly basis.
- Schedule and maintain regular office hours to meet with students on a weekly basis.
- Prepare and proctor examinations.
- Meet with supervisors to discuss students' grades and to complete the required grade - related paperwork.
- Attend lectures given by the instructor and aid in discussions every week.
High School Instructor/Coordinator
Ampabame High School
Kumasi , West Africa-Ghana
10.2016 - 09.2018
- Instruct through lectures, discussions, and demonstrations in social studies and Information and Communication Technology (I.C.T) for hundred students every week.
- Assign and grade class work and homework on a weekly basis.
- Prepare lecture notes and organize classroom for class activities.
- Establish clear objectives for all lessons, units, and projects a nd communicate those objectives to students.
- Select, store, order, issue, and inventory computer devices for use.
- Facilitated staff meetings to convey policy changes and hear board input.
- Perform administrative duties such as assisting in school libraries and I.C.T centres.
Office Assistant/ Co-Mediator
United Nations Development Program
Kumasi , West Africa-Ghana
02.2016 - 09.2016
- Initiated several outreach programs to support deprived villages and communities in Southern Ghana.
- Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective cases and interests.
- Prepare and explain settlement agreements and for disputants to sign.
- Interview claimants, agents, and witnesses to obtain information about disputed issues.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Arts - Political Science
University of Windsor
Windsor, ON, Canada02.2021
Bachelor of Arts (Honours) - Political Studies
Kwame Nkrumah University of Science And Technology
West Africa, Ghana07.2016
Skills
- Effective leadership
- Excellent communication abilities
- Strong analytical and computer skills
- Active listening skills
- Problem Solving
- Behavior Improvements
References
References available upon request.
Timeline
Case Coordinator
Global Excel Management
07.2023 - Current
Marketing/Shipping Associate
Dayus Register & Grille Inc
02.2021 - 07.2023
City Clerk Intern
Town Of Tecumseh
05.2020 - 02.2021
Graduate/Research Assistant
University of Windsor
09.2018 - 05.2020
High School Instructor/Coordinator
Ampabame High School
10.2016 - 09.2018
Office Assistant/ Co-Mediator
United Nations Development Program
02.2016 - 09.2016
Master of Arts - Political Science
University of Windsor
Bachelor of Arts (Honours) - Political Studies
Kwame Nkrumah University of Science And Technology
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