JESSE ANTWI-KUSI
Windsor,ON
Summary
Jesse is an accomplished case coordinator with over a year of experience that spans mentorship, case management, policy advisory, and consulting. This diverse background has honed skills in sales pitching, management, leadership skills, and developing customer-driven strategies, while also emphasizing strong human relations abilities. Jesse's commitment to supporting peers through knowledge sharing and mentorship reflects a collaborative spirit. Jesse is a master's degree holder in Political Science and Public Administration with a specialty in policy write-ups and analysis for various corporate entities.
Overview
9
9
years of professional experience
Work History
Case Coordinator
Global Excel Management
Windsor, Ontario
07.2023 - Current
- Identify and provide emergency crisis services as necessary, making immediate clinical assessments, and responding to accepted crisis intervention methods and techniques, while coordinating other services as appropriate.
- Efficiently manage case assignments, develop service plans, track progress, and execute case closures.
- Advocate for clients with advice and information about treatment options, clinical status, evaluating medical necessity, and appropriating resources.
- Effectively manage the cost of care, delivering timely and accurate client information.
- Track and record case information, complete forms, and produce reports.
- Facilitate care and treatment via scheduling, information sharing, and case coordination.
- Assess and act accordingly in response to treatment barriers and psychosocial issues.
- Provide training, mentorship, and shadowing sessions for new case coordinators.
- Serve as a role model for professionalism, integrity, and dedication within the case management team.
Marketing/Shipping Associate
Dayus Register & Grille Inc
Windsor, ON
02.2021 - 07.2023
- Responsible for prospecting, cold calling, qualifying leads, presenting programs and ultimately meeting sales targets and generating revenue.
- Produce qualified leads and setting up virtual meetings for our Digital Media Consultants.
- Execute daily outbound phone calls/emails, contact decision makers, build quick rapport, assess needs and close the sale.
- Troubleshoot technical setup issues and route them to relevant teams.
- Explain proposed solutions to customers and management through oral presentations and written proposals.
- Revise shipping notices, invoices, orders, and other documents to determine priorities and shipping methods that are needed to meet schedules.
- Advise customers on preferred grilles and alternatives thereof.
- Analyze, and follow various blueprints, diagrams, drawings, procedures, and instructions.
- Monitor outgoing and incoming shipping activities to make sure that everything that is received or shipped out is in perfect condition.
City Clerk Intern
Town Of Tecumseh
Tecumseh, Windsor, ON
05.2020 - 02.2021
- Delivered high-quality customer service through deep commitment to knowledge and working alongside mayors and parliamentarians.
- Designed various items including but not limited to agendas, minutes, reports, letters, tender documents, and memos.
- Formulated various policies with regards to workplace environment and community development.
- Developed organizational filing systems for confidential customer records and reports.
- Attended ward council meetings for data entry and analysis.
- Developed organizational filing systems for confidential customer records and reports.
- Processed sales transactions to prevent long customer wait times.
- Created documents with applicant information and verified data against database information.
- Updated documents such as municipal codes and city charters.
Graduate/Research Assistant
University of Windsor
Windsor, ON
09.2018 - 05.2020
- Lead discussion sections, tutorials, and laboratory sections for about thirty students.
- Evaluate and grade examinations, assignments, or papers and record grades on bi - weekly basis.
- Schedule and maintain regular office hours to meet with students on a weekly basis.
- Prepare and proctor examinations.
- Meet with supervisors to discuss students' grades and to complete the required grade - related paperwork.
- Attend lectures given by the instructor and aid in discussions every week.
High School Instructor/Coordinator
Ampabame High School
Kumasi, West Africa-Ghana
10.2016 - 09.2018
- Instruct through lectures, discussions, and demonstrations in social studies and Information and Communication Technology (I.C.T) for hundred students every week.
- Assign and grade class work and homework on a weekly basis.
- Prepare lecture notes and organize classroom for class activities.
- Establish clear objectives for all lessons, units, and projects a nd communicate those objectives to students.
- Select, store, order, issue, and inventory computer devices for use.
- Facilitated staff meetings to convey policy changes and hear board input.
- Perform administrative duties such as assisting in school libraries and I.C.T centres.
Office Assistant/ Co-Mediator
United Nations Development Program
Kumasi, West Africa-Ghana
02.2016 - 09.2016
- Initiated several outreach programs to support deprived villages and communities in Southern Ghana.
- Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective cases and interests.
- Prepare and explain settlement agreements and for disputants to sign.
- Interview claimants, agents, and witnesses to obtain information about disputed issues.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Arts - Political Science
University of Windsor
Windsor, ON, Canada02.2021
Bachelor of Arts (Honours) - Political Studies
Kwame Nkrumah University of Science And Technology
West Africa, Ghana07.2016
Skills
- Effective leadership
- Excellent communication abilities
- Strong analytical and computer skills
- Active listening skills
- Problem Solving
- Behavior Improvements
References
References available upon request.
Timeline
Case Coordinator
Global Excel Management
07.2023 - Current
Marketing/Shipping Associate
Dayus Register & Grille Inc
02.2021 - 07.2023
City Clerk Intern
Town Of Tecumseh
05.2020 - 02.2021
Graduate/Research Assistant
University of Windsor
09.2018 - 05.2020
High School Instructor/Coordinator
Ampabame High School
10.2016 - 09.2018
Office Assistant/ Co-Mediator
United Nations Development Program
02.2016 - 09.2016
Master of Arts - Political Science
University of Windsor
Bachelor of Arts (Honours) - Political Studies
Kwame Nkrumah University of Science And Technology
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