Jessa LeBlanc
Sechelt,BC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in problem-solving and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
El Segundo
07.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Waitress
De Dutch Pannekoek House
11.2015 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Elphinstone Secondary School
Gibsons, BCSkills
- Full Service Restaurant Background
- Labor and Food Cost Control
- Staff Scheduling
- Organization and Prioritization
- Inventory Control
- Calm and Pleasant Demeanor
- Supply Ordering and Management
- Attention to Detail
- Fast Learner
- Customer Engagement
Certification
Serving It Right
Food Safe
WSET Level 1
Languages
English
Timeline
Restaurant Manager
El Segundo
07.2020 - Current
Waitress
De Dutch Pannekoek House
11.2015 - 03.2020
Serving It Right
Food Safe
WSET Level 1
High School Diploma -
Elphinstone Secondary School
Similar Profiles
Anna CramerAnna Cramer
Bartender at El SegundoBartender at El Segundo
Gary Miller JrGary Miller Jr
Busser at El SegundoBusser at El Segundo
Mia LawMia Law
Youth Lacrosse Coach at El Segundo Eagles LacrosseYouth Lacrosse Coach at El Segundo Eagles Lacrosse