Jessa LeBlanc
Sechelt,BC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in problem-solving and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
El Segundo
07.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Waitress
De Dutch Pannekoek House
11.2015 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Elphinstone Secondary School
Gibsons, BCSkills
- Full Service Restaurant Background
- Labor and Food Cost Control
- Staff Scheduling
- Organization and Prioritization
- Inventory Control
- Calm and Pleasant Demeanor
- Supply Ordering and Management
- Attention to Detail
- Fast Learner
- Customer Engagement
Certification
Serving It Right
Food Safe
WSET Level 1
Languages
English
Timeline
Restaurant Manager
El Segundo
07.2020 - Current
Waitress
De Dutch Pannekoek House
11.2015 - 03.2020
High School Diploma -
Elphinstone Secondary School
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