JESSA BRENA
CALGARY,ALBERTA
Summary
Reliable and organized professional with a strong background in customer service and transaction accuracy. Demonstrates adaptability and attention to detail in fast-paced environments, ensuring efficient operations and exceptional service. Committed to contributing to team success and enhancing customer experiences.
Overview
15
15
years of professional experience
Work History
Sales Associate
Bon Ton Meat Shop
Calgary, Canada
09.2025 - Current
- Provided friendly and professional customer service in a fast-paced retail environment.
- Assisted customers in selecting products based on their needs and preferences.
- Processed customer transactions efficiently, ensuring accuracy and enhancing customer satisfaction.
- Answered customer questions and resolved concerns in a professional manner.
- Maintained clean, organized merchandise displays, contributing to a positive shopping experience.
- Restocked shelves and ensured products were properly priced and labeled.
- Performed end-of-day closing duties, including cleaning and organizing the sales floor.
- Collaborated with team members to streamline store operations and improve overall service delivery.
Companion Caregiver
Judith Ann Jansson
Calgary, Alberta
12.2025 - 07.2026
- Coordinated daily schedules and appointments for clients to ensure timely access to care.
- Maintained detailed daily logs of care and activities to support continuity and quality of service.
- Facilitated clear communication of updates among families and service providers to enhance care coordination.
- Protected client privacy and confidential information at all times.
Bakery Clerk (Cross- Trainee)
Real Canadian Superstore
Calgary, Alberta
02.2023 - 12.2024
- Arranged bakery displays to showcase baked goods.
- Maintained a tidy and organized work area to comply with cleanliness standards.
- Inspected goods establish accurate pricing and labeling.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
Cashier / Cashier Service
Real Canadian Superstore
Calgary, Canada
05.2020 - 01.2024
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Assisted customers with locating items throughout the store when needed.
- Collaborated with other cashiers, helping other teammates during busy times.
- Handle merchandise returns and exchanges
- Resolve customer complaints, guide them and provide relevant information.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Verified that customers are of legal age to purchase restricted items.
- Provide information about lottery ticket prices and other related details.
- Process ticket orders and payment.
Private Companion
Stella Massey-Hicks
Calgary, Canada
02.2021 - 02.2023
Personal Care Attendant
Helen Nixon
Calgary, Canada
02.2017 - 03.2020
Cashier
Health Point Pharmaceutical
Sta. Cruz, Philippines
11.2011 - 11.2012
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct.
- Provided prompt and efficient service to in-store patrons.
- Operated the POS system efficiently to ensure accurate transactions.
- Tracked inventory levels accurately to ensure adequate stock is available for sale.
- Helped restock shelves when necessary to maintain an organized display area.
- Met sales goals, ensuring customer loyalty.
- Respond to customers’ complaints and resolve their issues.
- Enter transactions in the cash register and provide customers with the total bill.
- Maintain knowledge of store inventory and sales activities/ keep the work area tidy and clean.
Education
Business Administration -
Global College of Business and Technology
Calgary, AB01-2023
Associate degree - Practical Nursing
AMA Computer College
Santa Cruz, Laguna, Philippines01-2023
Skills
- Proficient in Microsoft Office (Excel, Word)
- POS software
- Basic accounting
- Financial data entry principles
- Cash handling
- Transaction accuracy
- Customer service
- Rapport-building
- Problem-solving
- Responding to customer queries
- Highly organized
- Dependable
- Team player
- First Aid guidelines
Timeline
Companion Caregiver
Judith Ann Jansson
12.2025 - 07.2026
Sales Associate
Bon Ton Meat Shop
09.2025 - Current
Bakery Clerk (Cross- Trainee)
Real Canadian Superstore
02.2023 - 12.2024
Private Companion
Stella Massey-Hicks
02.2021 - 02.2023
Cashier / Cashier Service
Real Canadian Superstore
05.2020 - 01.2024
Personal Care Attendant
Helen Nixon
02.2017 - 03.2020
Cashier
Health Point Pharmaceutical
11.2011 - 11.2012
Business Administration -
Global College of Business and Technology
Associate degree - Practical Nursing
AMA Computer College