Jeslie Avestruz
Fairfield
Summary
Service-oriented professional with experience in direct patient care and administrative operations. Known for maintaining confidentiality and training new student externs in clinic protocols. Eager to provide skills in patient scheduling and support seamless healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Care Coordinator
Pivot Acupuncture
Fairfield, CA
01.2025 - Current
- Assisted practitioners with patient assessments and treatment plans
- Managed patient scheduling and appointment confirmations
- Performed front desk operations, including insurance verification and billing support
- Maintained accurate electronic health records for all patients
- Trained student externs in clinic protocols and patient interaction standards
- Sanitized, restocked, and organized treatment rooms and medical equipment.
Customer Service Representative
LBC Express
Suisun City, CA
04.2023 - 09.2024
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Service money remittance, Attend telephone calls & Set up appointments.
- Prepare & Transact Air cargo and Sea cargo packages for shipment.
Customer Service Cashier
Lucky Jelly Donuts
Fairfield, CA
03.2022 - 09.2022
- In charge of telephone calls, customer orders, addressing questions/concerns.
- Managed multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Performed store opening/closing duties as required and maintained cleanliness.
Restaurant Hostess
Mimi's Cafe
Fairfield, CA
06.2021 - 12.2021
- Greeted customers courteously, monitored restaurant activity to determine seating and dining flow.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated interpersonal communication skills when interacting with guests and colleagues.
Education
Associate in Arts (A.A.) - Kinesiology Candidate
Napa Valley College
Napa12-2025
Medical Assistant Program - undefined
Cal Regional
Vacaville08-2024
High School Diploma - undefined
Armijo High School
Fairfield06-2021
Skills
- Customer Service
- Direct patient care
- Maintaining confidentiality
- Patient flow management
- Adaptable
- Service Oriented
- Active Listening
- English (Fluent)/Tagalog (Intermediate)
- Patient scheduling
Certification
- CPR Certification - American Heart Association
- Certification of Completion - Certified Medical Assistant
Timeline
Medical Assistant/Patient Care Coordinator
Pivot Acupuncture
01.2025 - Current
Customer Service Representative
LBC Express
04.2023 - 09.2024
Customer Service Cashier
Lucky Jelly Donuts
03.2022 - 09.2022
Restaurant Hostess
Mimi's Cafe
06.2021 - 12.2021
Medical Assistant Program - undefined
Cal Regional
High School Diploma - undefined
Armijo High School
Associate in Arts (A.A.) - Kinesiology Candidate
Napa Valley College