JESHE MAE BALSOMO
Spruce Grove,Canada
Summary
Detailed oriented administrative assistant with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
7-Eleven
Spruce Grove, Alberta
01.2022 - Current
- Operate register and process transactions accurately and efficiently while engaging customers
- Engaged with customers to build rapport and loyalty.
Administrative Officer II
Department of Agriculture
Iloilo City , Philippines
09.2017 - 12.2021
- Performed monitoring and evaluation activities on the status of all projects in the Visayas region.
- Prepared annual budgetary requirements for the office;
- Prepared monthly and quarterly reports of the office for submission in DA Central Office.
Sourcing Associate
Transformative Digital Customer Experience (TDCX PH)
Iloilo City , Philippines
01.2022 - 07.2022
- Call out leads generated daily and prescreen contacted leads based on set qualifiers;
- Launch digital messaging campaigns
Marketing Assistant
OPPORTUNITY KAUSWGAN (OK) BANK, INC
Iloilo City , Philippines
06.2016 - 09.2017
- Conducted market research and analyze consumer rating reports and questionnaires
- Compiled product, market, and customer data to generate informed sales and profit projections.
Government Internship Program (GIP) Trainee
National Youth Commission
Iloilo City , Philippines
04.2016 - 06.2016
- Facilitated on the youth programs of the National Youth Commissions;
- Facilitated national youth parliament event.
Internship Student
Bureau of Internal Revenue - Legal Division
Iloilo City , Philippines
11.2016 - 03.2017
- Drafted and edited the contract templates;
- Delivered clerical support by handling range of routine and special requirements.
Call Center Representative – Outbound agent
SPI GLOBAL
Iloilo City , Philippines
04.2015 - 05.2015
- Addressed clients needs, complaints or other issues with products or services;
- Strived to meet or exceed call center metrics while providing excellent and consistent customer service
Education
Business Analysis Professional
Norquest College
10215 108 St NW, Edmonton, AB T5J 1L6 08.2022 - Current
J.D. - Law Studies
Central Philippine University
Iloilo City, Philippines 06.2017 - 06.2020
Bachelor of Science - Business Management
Central Philippine University
Iloilo City, Philippines 06.2012 - 04.2016
Skills
Administrative support
Budget administration
Project coordination
Documentation skills
Event Coordination
Marketing and advertising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analysis Professional
Norquest College
08.2022 - Current
Sales Associate
7-Eleven
01.2022 - Current
Sourcing Associate
Transformative Digital Customer Experience (TDCX PH)
01.2022 - 07.2022
Administrative Officer II
Department of Agriculture
09.2017 - 12.2021
J.D. - Law Studies
Central Philippine University
06.2017 - 06.2020
Internship Student
Bureau of Internal Revenue - Legal Division
11.2016 - 03.2017
Marketing Assistant
OPPORTUNITY KAUSWGAN (OK) BANK, INC
06.2016 - 09.2017
Government Internship Program (GIP) Trainee
National Youth Commission
04.2016 - 06.2016
Call Center Representative – Outbound agent
SPI GLOBAL
04.2015 - 05.2015
Bachelor of Science - Business Management
Central Philippine University
06.2012 - 04.2016