Jersey Haines
Kelowna,BC
Summary
Dedicated and compassionate professional with a strong desire to excel in the service industry. Seeking a part-time position where interpersonal skills and unwavering dedication can be utilized to deliver exceptional customer service experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Support Worker
Boys and Girls Club
03.2022 - Current
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Conducted comprehensive needs assessments to tailor support services for individual client requirements.
- Contributed to continuous improvement of support services by participating in training and professional development opportunities.
Cashier
Wendy's
01.2018 - 02.2019
- Take Customer Orders in a Friendly and Efficient Manner
- Keep Lobby Clean for Customers
- Assembled Food to Ensure Fast Service
- Handle Money Transactions
- Communicated Clearly and Positively with Co-Workers and Management.
Child Minder
Global Fitness
01.2017 - 03.2018
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self expression
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Certificate - Communty Support Worker
CVTC
Kelowna BC03-2022
High School Diploma -
Kelowna Secondary School
Kelowna, BC06-2020
Skills
- Data Entry and Reporting
- Behavioral support
- Client Advocacy
- Life Skills Training
- Individualized support
- Disability Awareness
- Client Needs Assessments
- Social integration
- Budgeting and finance
- Service planning
- Educational Guidance
- First-aid and CPR
- Mental health knowledge
Certification
CVTC - Community Support Worker Certificate
CPR & First Aid Certificate
Non Violent Crisis Intervention Certificate
Level 2 Food Safe
References
References available upon request
Timeline
Community Support Worker
Boys and Girls Club
03.2022 - Current
Cashier
Wendy's
01.2018 - 02.2019
Child Minder
Global Fitness
01.2017 - 03.2018
Certificate - Communty Support Worker
CVTC
High School Diploma -
Kelowna Secondary School
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