Jerry Raposo
Langdon,AB
Summary
Resourceful and professional individual with a proven track record of successfully coordinating and monitoring operations within the automotive industry. Adept at leading and problem-solving, dedicated to streamlining operations to reduce costs and enhance organizational efficiency. Committed and hardworking, maintaining a high standard of service and product quality. With over 30 years of experience in the automotive sector, has developed strong drive, excellent interpersonal skills, effective communication, and the ability to build cohesive teams. Known for multitasking and creating a positive workplace culture that fosters high-performing teams. Customer-focused team player who excels in generating optimal satisfaction levels while driving profits and cultivating client relationships.
Overview
33
33
years of professional experience
Work History
Regional Sales Manager
The Ted Group
09.2020 - 04.2022
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of 12 regional sales representatives and consistently achieved high sales targets.
Sales Manager/Key Account Manager
Wd Co Auto/ Color Compass Corporation
06.2012 - 09.2020
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Proactively managed client correspondence and recorded all tracking and communications.
- Branded products through effective salesmanship, and maintained long-term relationships with clients.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Developed and implemented sales strategies to increase market share.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Advanced knowledge of LeanTec Inventory Management. Worked with setting up LeanTec from start to finish. I would fully train and educate clients on the LeanTec Inventory Management system.
Auto Body Manager
Crowfoot Ford
05.2004 - 06.2012
- Examined damaged vehicles to determine the degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty, and obtaining recommendations.
- Supervised and managed day-to-day operations and tasks.
- Developed strong relations and partnerships with all vendors and insurance companies to facilitate productive business dealings.
- Coordinated with insurance companies for repairs and estimates.
- Ordered necessary supplies and equipment needed to operate the body shop efficiently.
- Monitored employee performance and provided feedback as needed.
- Supervised and managed shop operations and tasks.
- Implemented Production and Booth Cycle Boards along with Production meetings 2 times a day, increasing body shop sales 15%.
- Coordinated and supervised 12 shop technicians and assigned tasks and work orders.
Auto Body General Manager
Century Autobody
09.1989 - 11.2004
- Examined damaged vehicles to determine the degree of structural and mechanical damage.
- Supervised and managed day-to-day operations and tasks.
- Built and maintained good relations with customers, encouraging loyalty, and obtaining recommendations.
- Coordinated and supervised 14 shop technicians, and assigned tasks and work orders.
- Developed strong relations and partnerships with all vendors and insurance companies to facilitate productive business dealings.
- Implemented business development, customer service, and maintenance strategies resulting in increased production yield.
- Managed daily operations of the body shop, including scheduling personnel and allocating resources.
- Coordinated with insurance companies for repairs and estimates.
Education
Collision Estimating Advanced - Collision Estimating All 4 Levels
S.A.I.T
Calgary, AB06.1991
High School Diploma -
St.Francis
Calgary, AB06.1989
Skills
- Key account management
- Customer service skills
- Sales initiatives and techniques
- Business Development and Planning
- Team Leadership
- Product and Service Sales
- Goals and Performance
- Account management
- Network development
- LeanTec Inventory Management
- Sales leadership
- Customer service
- Strategic planning
- Deal closing
- Contract negotiations
Languages
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Regional Sales Manager
The Ted Group
09.2020 - 04.2022
Sales Manager/Key Account Manager
Wd Co Auto/ Color Compass Corporation
06.2012 - 09.2020
Auto Body Manager
Crowfoot Ford
05.2004 - 06.2012
Auto Body General Manager
Century Autobody
09.1989 - 11.2004
Collision Estimating Advanced - Collision Estimating All 4 Levels
S.A.I.T
High School Diploma -
St.Francis
Similar Profiles
Alexander MorinAlexander Morin
Accountant/Accounts Payable and Receivable Executive at TED GroupAccountant/Accounts Payable and Receivable Executive at TED Group
Amanda MayhewAmanda Mayhew
Practice Manager at Dental Health Group Ted A. Schuster D.D.S., INC.Practice Manager at Dental Health Group Ted A. Schuster D.D.S., INC.
Christopher WatmoreChristopher Watmore
Head of Sport, Careers and Future Skills at Marine Academy Plymouth (Ted Wragg Trust)Head of Sport, Careers and Future Skills at Marine Academy Plymouth (Ted Wragg Trust)