Jerry Pagtama
Alorica
Rosamond
30
Years of experience
Dedicated customer service representative with proven expertise in problem resolution and active listening. Committed to enhancing customer satisfaction and fostering loyalty through effective communication.
Results-driven professional with extensive experience in customer relations and data entry. Skilled in resolving inquiries and complaints with empathy, leading to increased customer loyalty and repeat business.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Developed comprehensive knowledge of product offerings, enabling effective problem resolution strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Manager
6 Years 6 Months- Led sales team to achieve quarterly targets through effective coaching and mentoring.
- Developed and implemented strategic promotional campaigns to enhance customer engagement.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Collaborated with cross-functional teams to streamline operations and improve customer service quality.
- Established strong relationships with key vendors, negotiating favorable terms to maximize profitability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Grocery Manager
19 Years 3 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, conducted stock audits, and streamlined replenishment processes.
- Trained and mentored staff on operational best practices and customer service standards.
- Implemented promotional displays to enhance product visibility and drive sales growth.
Field Evaluator
1 Year 3 Months- Evaluated program effectiveness and compliance with established standards.
- Conducted thorough assessments to identify areas for improvement and optimization.
- Developed comprehensive reports detailing findings and recommendations for stakeholders.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
- Assisted in developing organizational policies and procedures related to evaluation practices, ensuring compliance with industry standards.
- Conducted detailed assessments of program implementations to identify areas for improvement, leading to significant enhancements in process efficiency.
- Identified and addressed potential biases in evaluation processes, enhancing fairness and accuracy of assessments.
- Recorded inspection and test results on data sheets.
- Assisted in developing inspection and testing protocols.
- Provided feedback to production team regarding product quality.
Service Manager
7 Years 10 Months- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Developed and maintained schedules to optimize labor resources across departments.
Clerk's Helper
3 Years 7 Months- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate inventory records through regular stock checks and audits.
- Operated point-of-sale systems, ensuring efficient transaction processing and cash handling.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Education
High School Diploma
No Degree - Didn't Finish The Course
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Professional Working
Tagalog
Professional Working
Timeline
Customer Service Representative
Alorica
07.2016 - 08.2018Read More
Field Evaluator
MSI Independent Contractor
07.2009 - 10.2010Read More
Sales Manager
Ralphs Grocery
09.2005 - 03.2012Read More
Service Manager
Ralphs Grocery
11.1997 - 09.2005Read More
Assistant Grocery Manager
Ralphs Grocery
08.1992 - 11.2011Read More
Clerk's Helper
Ralphs Grocery
01.1989 - 08.1992Read More
Mariano Marcos State University
High School Diploma
Read More
Santa Monica College
No Degree from Didn't Finish The Course
Read More