Jeronimo Cardona Pinzon
Toronto
Summary
Results-driven professional with a Business Administration - Marketing degree from Sheridan College, offering hands-on experience in customer service, event coordination, and sales. Demonstrates strong professional selling skills and effective communication abilities to enhance business communications and drive results. Proven track record of successful event execution and customer satisfaction. Seeking to leverage expertise in a dynamic marketing or sales role.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Bath and Body Works
Mississauga, Canada
09.2024 - 12.2024
- Collaborate with the team to proactively complete daily tasks, ensuring all the store areas were maintained to the highest standard and operational
- Resolved customer concerns on the first interaction by actively listening and providing polite, effective solutions
- Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience while maintaining attention to cash handling procedures and security protocols
- Uncovered costumer needs and providing personalized recommendations by engaging customers in conversations to understand their preferences, enhancing their shopping experience
- Actively contributed to achieving daily and weekly sales targets by cross-selling and upselling complementary products
Events Team Member
Sheridan Student Union
Mississauga, Canada
09.2023 - 04.2024
- Planned and coordinated a series of campus events, resulting in a 20% increase in student attendance compared to the previous year
- Demonstrated strong communication and negotiation skills while coordinating with event sponsors, boosting event sponsorship and marketing reach
- Facilitated clear communication between staff team and attendees, addressing concerns and resolving issues promptly to enhance the overall event experience
- Provided customer service to students, responding to questions, and offering support to enhance participant engagement and satisfaction
Education
Business - Marketing
Sheridan College
Mississauga, ON08.2024
Skills
- Professional selling
- Business communication
- Sales strategy
- WordPress
- HubSpot
- Google Analytics
- TikTok
- Excel
- PowerPoint
- Word
- Customer support
- Retail marketing
- Customer service
- Negotiation
- Sales closing
- Project management
- Appointment scheduling
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
Customer Service Associate
Bath and Body Works
09.2024 - 12.2024
Events Team Member
Sheridan Student Union
09.2023 - 04.2024
Business - Marketing
Sheridan College