Jerome Sadullo
Fort Saskatchewan,AB
Summary
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
19
19
years of professional experience
Work History
Food Service Supervisor
Lo Food Enterprises Incorporated (McDonald’s Restaurant)
12.2024 - Current
- Establish methods to meet work schedules
- Supervise and coordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedure
- Estimate ingredient and supplies required for meal preparation
- Ensure that food and service meet quality control standards
- Address customers’ complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
Food Service Supervisor
Mafeli Inc. (McDonald’s Restaurant)
04.2023 - 11.2024
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
- Establish methods to respect work schedules
- Personnel and cost management
- Ensure the training of staff in terms of their task, hygiene and safety standards
- Ensure the quality of food and service in accordance with established standards
Restaurant Manager
Golden Bee Foods Restaurant LLC (Jollibee)
07.2021 - 03.2023
- Achieve sales target set by head office.
- Monitor stocks, order supplies and inventory.
- Manager scheduling.
- Pest Control Management
- Compliance on Jollibee standards and process, Food Safety Standards & Government regulations
- Execute customer transactions, including deposits, withdrawals, money orders and checks.
- Handle customer complaints and queries.
- Undertake activities that comply with the company's corporate social responsibility programs.
- Prepare reports and other performance analysis documentation.
- Report to, and attend regular meetings with area managers or head office representatives.
- Control takings in the restaurant and administer payrolls.
- Over all cash & inventory management
- Conduct Food, Service, Cleanliness and Q-ICORE Audits
- Mid Profit and Loss Analysis and submission to management
- Maintain and ensure that any repairs & maintenance needs are seen and resolve immediately
- Reduce variable costs through tighter controls on overtime expenditures and inventory waste.
- Create a cross-training program ensuring staff members were able to perform confidently and effectively in all positions.
Product Quality Manager
Golden Bee Foods Restaurant LLC (Jollibee)
09.2019 - 07.2021
- Gold standards product achievement
- Food quality/Food safety rating achievement
- Production control system in place
- Product availability
- Sales Target achievement
- Food Cost Paper Cost/Gross margin target achievements
- Operating supplies achievement
- Cost of Savings target achievement
- Certification of all team members on new product
- Stockman and PC certification
- Coaching and assessment of Product Quality Manager understudies
- Discipline and grooming of kitchen team
- Mid-month and Month-end inventory of product supplies
- Sales Invoice billing
Service Quality Manager
Golden Bee Foods Restaurant LLC (Jollibee)
11.2016 - 09.2019
- Adherence to Food Service & Cleanliness excellence at all times
- Achievement of 90% on Service and Service process rating
- In charge in Sales building activity of the store
- Achievement of Sales Target
- Local Store Marketing Conceptualization
- Monitors implementation of selling cycle
- Achievement of JEDS/Delivery target
- Dailies target achievement
- Efficient manpower utilization
- Support Marketing In-Charge on Sales building
- Wastage/Utilities Control
- Motivates and energizes Service team
- Service Certification
- Rallies crew and management through influencing and modeling
- Crew incentive program
- On time compliance and availability of important documents
- Cash control and security systems are in place
- No cash loss
- Spot audit of AC’s and CA
- Organized filing of documents
Marketing Executive
Motortrade Inc.
04.2014 - 04.2016
- Ensures achievement of Cluster full year sales target for Brand New Sales & Repo Sales.
- Coordinates with CI regarding CIR of customers.
- Collects information from customer and valid requirements and encode application to the system.
- Monitors the end-to-end process of unit sales starting from encoding to CIR up to unit release.
- Accommodates all inquiries of customers and provide essential details regarding the product/units.
- Recommends appropriate product/unit to customers depending on their usage purpose.
- Timely provides updated Sales Report to CCH for proper monitoring of sales targets achievement rate.
Service Crew - Dining & Cashier
Jollibee Foods Corporation
04.2006 - 12.2013
- Clean up the tables after the guests leave and set them for the next guests.
- Clean dining area, windows and front counter.
- Answer customer question, brought items to tables, and fetched drink refills.
- Perform closing duties including deep cleaning dining surfaces, storage and equipment.
- As a cashier, responsible for taking food and beverage orders from customers and delivering the orders quickly and efficiently.
- Maintain efficient and effective customer service.
- Assemble orders of customers.
- Receive payments of the customers.
Education
Bachelor of Science - Business Administration Major Marketing Management
Trimex Institute of Science and Technology
Laguna, Philippines01.2014
Skills
- Customer service
- Staff Leadership
- Inventory and cost control
- Staff & Manager scheduling
- Natural leader
- Point of Sale (POS) system operation
- Time management
- Staff management and motivation
- Health inspections
- Kitchen operations management
- Problem-solving abilities
- Excellent communication
- Decision-making
- Cash handling
- Equipment inspection
- Waste reduction
- Sanitation standards
- Hygiene practices
- Staff recruitment
Languages
English
Full Professional
BASIC INFORMATION
- Gender: Male
- Date of Birth: April 17, 1990
- Age: 35
- Birth Place: Quezon Province, Philippines
- Marital Status: Married
- Citizenship: Filipino
Timeline
Food Service Supervisor
Lo Food Enterprises Incorporated (McDonald’s Restaurant)
12.2024 - Current
Food Service Supervisor
Mafeli Inc. (McDonald’s Restaurant)
04.2023 - 11.2024
Restaurant Manager
Golden Bee Foods Restaurant LLC (Jollibee)
07.2021 - 03.2023
Product Quality Manager
Golden Bee Foods Restaurant LLC (Jollibee)
09.2019 - 07.2021
Service Quality Manager
Golden Bee Foods Restaurant LLC (Jollibee)
11.2016 - 09.2019
Marketing Executive
Motortrade Inc.
04.2014 - 04.2016
Service Crew - Dining & Cashier
Jollibee Foods Corporation
04.2006 - 12.2013
Bachelor of Science - Business Administration Major Marketing Management
Trimex Institute of Science and Technology
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