Anita Abriotti
FORT SASKATCHEWAN,AB
Summary
Retail professional with experience in all levels of retail from cash handling to store management. As a small business owner I understand the importance of all the details that make a business successful. With decades of customer service experience I am well versed in dealing with customers and team members and enjoy building long term relationships and loyal partnerships.
Overview
11
11
years of professional experience
Work History
Manger
Millers Ice Cream
04.2025 - Current
- Schedule and manage employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional, organized, safe and clean environment for employees and patrons.
- Enhanced customer satisfaction ensuring high-quality service delivery.
- Cash handling and deposits.
- Plan and execution of special events.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Owner
Caught In The Cookie Jar
06.2016 - 06.2025
- Oversaw daily operations, ensuring all tasks were completed accurately.
- Developed and maintained strong relationships with customers and other local business owners.
- Increased customer satisfaction by implementing and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting.
- Hired, trained, and managed a high-performing team.
- Develop recipes and create new menu items to keep up with food trends.
- Established a positive workplace culture that fostered employee loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Built brand awareness with marketing campaigns, using social media and digital platforms.
Manager
Reitmans
05.2016 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, ensuring high-quality service..
- Built high-performing teams through effective recruitment, onboarding, and staff development.
- Managed budgets effectively, ensuring optimal financial performance.
- Implementing new visual displays based on seasonal and new product launches.
- Receiving stock and preparing it for the sales floor.
Assistant Store Manager
Reitmans
09.2014 - 05.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily.
- Managed opening and closing procedures and daily operating activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures.
Sales Associate
Home Depot
09.2014 - 05.2016
- Stocked shelves and rotated products, working with merchandisers to fully stock and rotate inventory.
- Achieved inventory accuracy by conducting regular audits and updating records as needed.
- Provide customer satisfaction through exceptional service.
Education
High School Diploma -
Salisbury Composite High School
Sherwood Park, AB06.1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Relationship building
- Shift scheduling
- Sales techniques
Languages
English
Timeline
Manger
Millers Ice Cream
04.2025 - Current
Owner
Caught In The Cookie Jar
06.2016 - 06.2025
Manager
Reitmans
05.2016 - 06.2018
Assistant Store Manager
Reitmans
09.2014 - 05.2016
Sales Associate
Home Depot
09.2014 - 05.2016
High School Diploma -
Salisbury Composite High School
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