Jerod Behis-Yamamoto

- Responding to telephone and email inquiries regarding glass claims in a professional and efficient manner.
- Determining primary coverage for glass damage; explaining coverage, liability and claims procedures and setting up appropriate
reserves.

- Processing claims according to claims procedures.
- Verifying and authorizing vendor payments requisitions.

- Reviewing invoices and resolving discrepancies.
- Reviewing glass claim files to ensure compliance with ICBC
policies and procedures.

- Providing feedback to shops to improve compliance with ICBC policies and procedures through Quality Assurance evaluations.

- Processing and reviewing customer reimbursements for insurance claims

- Utilizing Policy Center, Mitchel Connect, Sessions and Claim Center systems to process claims and inquiries from suppliers and customers

- Monitoring and maintaining over 100 broker accounts.

- Coordinating with other departments to ensure streamlined solutions.
- Corresponding efficiently with financial institutions.

- Opening and closing bank accounts for brokers, making changes to commissions accounts.
- Communicating with brokers about missing deposits, errors with payments, payment dates, and reconciliation.
- Producing and maintaining financial reports. Setting up brokers on Auto-remit.
- Creating novel solutions using various financial reports, ICBC systems and information provided by stakeholders. Establishing new
banking systems.

- Utilizing knowledge of Policy Center, SAP and sessions systems in order to solve issues.

- Prepared variety of different written communications, reports and documents.

- Validating high volumes of documents with no errors. Expediting overdue documents.
- Fulfilling high amounts of production within a given time frame.
- Ensuring batches received from brokers are correct and oriented properly.

- Communicating with brokers about missing documents,
signatures and errors.
- Filling other roles within the department to ensure constant work flow. - Helping other departments such as Micro-imaging and Revenue stock.

- Communicating efficiently with couriers, internal divisions, and transportation services.
- Resolving issues concerning deliveries and services. Organizing logistics of the mail room and shipping items.
- Maintaining security of the loading and mail room area. Keeping sensitive information confidential.

- Orchestrated routing by producing accurate shipping documentation and package labels.

- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

- Applied departmental expenses to their different cost centers

- utilized the SAP system to keep record of all incoming and outgoing shipments