Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Syblis

Markham

Summary

  • Well-rounded Telecommunications Technician that provides essential support and expertise with regards to various communication systems.

Overview

24
24
years of professional experience

Work History

Network & Telecommunication Specialist

BELL TECHNICAL SOLUTIONS
04.2008 - Current
  • Desktop Trained: involves installation and configuration of modems
  • DSL Trained: involves troubleshooting of internet and modem problems
  • Residential Technician: involves installation and repair of phone lines
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • BSW Trained: involves repair of buried service wire
  • Demonstrated strong written communication by monitoring, responding to and distributing incoming communications in a professional manner
  • Answered customers’ questions about products, and product uses after installation
  • Co-ordinates various aspects of project-based work to assist with management of timelines and project goals

Package Handler

United Parcel Services
03.2003 - 07.2007
  • Managed all administrative tasks to ensure smooth store operations (answered phones, filed records, ordered supplies, greeted clients, emailing and regular mail, etc.)
  • Gained proficiency with outbound and inbound calling, to ensure optimal customer service
  • Provided employees with tools to maintain and increase service levels to both internal and external customers
  • Regularly communicated with management team and district, and senior regional managers when appropriate
  • Properly and accurately operate the point-of-sale register system
  • Worked in a physical, fast-paced environment known as the HUB
  • Involved continual lifting of packages that typically weigh 25-70lbs
  • Ensured that products were properly handled and not damaged.

Zellers Distribution Inc.
06.2001 - 04.2003
  • Processed sales through POS system, supplied orders, delivered special customer requests, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity
  • Selected to coach and mentor new customer sales associates upon hiring
  • Worked in the security room processing gift certificates for corporate clients
  • Provided outstanding customer service to all of our customers

Education

High School Diploma -

PINE RIDGE SECONDARY SCHOOL
Pickering, Ontario

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Management collaboration
  • Quality assurance
  • Technical communication
  • Familiar with Fibre Optics
  • Technical troubleshooting
  • Troubleshooting techniques

Timeline

Network & Telecommunication Specialist

BELL TECHNICAL SOLUTIONS
04.2008 - Current

Package Handler

United Parcel Services
03.2003 - 07.2007

Zellers Distribution Inc.
06.2001 - 04.2003

High School Diploma -

PINE RIDGE SECONDARY SCHOOL

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Jermaine Syblis