Rusul Aljanabi
Communication Engineering
Sacramento,CA
Summary
To obtain a position that will enable the company to use my educational skills as a telecommunications engineer, professional background, and ability to manage work pressure and work well with people in frame of strong team spirit.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Project management at customer care of Zain Telecommunication
Zain Company
05.2017 - 06.2022
- Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
- Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Negotiated contracts with external vendors, securing competitive pricing and favorable terms for required services or products.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
- Developed comprehensive project plans for successful execution and timely delivery of projects within budget constraints.
- Managed resource allocation effectively by prioritizing tasks based on urgency, complexity, dependencies, or availability of skilled personnel.
Core Network Engineer
Ericsson Communications
02.2013 - 12.2017
- Spearheaded process improvements that reduced response times for troubleshooting requests significantly.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Optimized network performance, conducting regular maintenance checks and updates as necessary.
- Evaluated emerging technologies for potential integration into existing systems, researching compatibility and potential benefits thoroughly before making recommendations to senior leadership.
- Maintained accurate records of machine performance metrics, providing data-driven insights for process improvements.
- Ensured product quality with regular inspections, adherence to company standards, and timely feedback to relevant departments.
- Also Managed approximately 50 incoming calls,200 emails and faxes per day from management coworker
Inbound Call Center Agent
Zain Telecommunications
01.2017 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally and every day recived about 250 Call in normal work days .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
Core Network Engineer and Manegment
Ericsson
02.2014 - 05.2017
- First work as a monitoring admin for the communication system to sure its give perfect result and data network .
- Managed relationships with vendors, negotiating contracts and service level agreements that benefited both parties equally while ensuring quality support for internal users at competitive rates.
- Ensured compliance with industry standards and best practices, conducting thorough audits of existing systems.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Performed root cause analysis on recurring issues, developing targeted solutions to prevent future occurrences effectively.
Electronic Documentation of Customer Contracts
Zain Company
01.2017 - 01.2017
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
Marketing as sell agent
Al momaiz company
01.2015 - 01.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Also Design a graduation project for the last year University Graduation student by using the mutism program and a physical equipment .
Data entry
Al-Hikma Company for Electronics
01.2014 - 01.2015
- My work involves data entry using excel and updating their website.
- Administrative Support Officer
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Team leader Sells for 6 agent representative for 3 years .
- Manager for sells Team and manage their work .
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
Architect engineer
Al Shams office for designs
01.2010 - 01.2012
- Design several buildings by using Auto-cad program.
- Also Work as Administrative Support Officer
Education
No Degree -
Microsoft Office in Baghdad
Baghdad IraqBachelor degree in Engineering of Electronics & Communication - Communications Technologies
Al-Nahrain University
Baghdad , Iraq01.2014
Skills
Technical understanding
Project Planning
Project Management
Technical Support
Business Analysis
Data Analysis
Customer Relations
Systems Design Documentation
Systems Installation, Configuration, and Upgrading
Computer Architecture
Customer relations specialist
Team Leadership
Performance monitoring
Work Planning and Prioritization
Customer Relationship Management
Birthday
07/29/87
Personal Information
- Gender: Female
- Nationality: Iraqi
- Marital Status: Married
References
References available upon request
Hobbies and Interests
- Communications: Can deal with anything about optical communications and Adaptive noise cancellation over fast fading channels
- The electronic revolution development in the word spicily in our field on communication
Arabic
Arabic Read Write and Speech fluent
English Read Write and Speech also
Languages
Arabic
Full Professional
Timeline
Project management at customer care of Zain Telecommunication
Zain Company
05.2017 - 06.2022
Inbound Call Center Agent
Zain Telecommunications
01.2017 - 05.2017
Electronic Documentation of Customer Contracts
Zain Company
01.2017 - 01.2017
Marketing as sell agent
Al momaiz company
01.2015 - 01.2017
Core Network Engineer and Manegment
Ericsson
02.2014 - 05.2017
Data entry
Al-Hikma Company for Electronics
01.2014 - 01.2015
Core Network Engineer
Ericsson Communications
02.2013 - 12.2017
Architect engineer
Al Shams office for designs
01.2010 - 01.2012
No Degree -
Microsoft Office in Baghdad
Bachelor degree in Engineering of Electronics & Communication - Communications Technologies
Al-Nahrain University
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