JERIN THOMAS JACOB
Mississauga,Canada
Summary
Creative media professional with a strong background in journalism, photography, and visual storytelling. Experienced in writing impactful articles, capturing compelling visuals, and directing short films and commercials. Skilled in collaborating with teams to bring creative ideas to life while meeting deadlines. Known for clear communication, problem-solving, and adaptability. Currently pursuing advanced studies in Film and Multiplatform Storytelling to further enhance storytelling expertise.
Overview
2024
2024
years of professional experience
Work History
Service Advisor
CallaBa (British Airways)
04.2022 - 06.2023
- Enhanced customer satisfaction by providing timely service and providing appropriate solutions
- Managed approximately 70-100 incoming calls, emails per day from customers.
- Increased repeat business, establishing customer rapport and trust through attentive listening and clear communication
- Boosted sales revenue with upselling techniques and comprehensive product knowledge
- Maintained high-quality service standards, ensuring positive customer feedback
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills
Customer Service Executive
Amazon
06.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- 100-120 Managed 8nbound calls while maintaining a professional demeanor and ensuring the timely resolution of issues
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies
- Reduced average call time through efficient problem-solving skills without sacrificing the quality of service provided
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Responded to customer requests for products, services, and company information
Asst. Photographer and Copy Editor
India Today Group
08.2017 - 09.2019
- Assisted the Chief Photo Editor and Deputy Editor, by helping set up for shoots and conducted shoots for the magazine as assistant photographer
- Writing articles for both India Today and Business Today magazines
- Captioning photos
- Assisted photographer with 20-30 shoots per month.
Intern (Field Reporter & Photographer)
United News Of India
07.2015 - 11.2015
- Writing news articles
- Conducted field reporting
- Photo Captioning
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
Media rep.
International Press Department, Model United Nations
- Documented events and provided high-quality imagery for international media
- Wrote articles covering the event and its highlights
Director of Photography (DOP)
- Served as DOP for several short films and commercial shoots, including a series for a college final project and two commercial shoots in Kitchener, Ontario
- Collaborated closely with directors and other crew members to achieve high-quality visual outcomes
Education
Graduate program - Film and Multiplatform Storytelling
Humber
Etobicoke, ON09-2025
Post Graduate Diploma - Broadcasting Performance and Digital Media
Conestoga
Kitchener, ON04-2024
Bachelor's - Journalism And Mass Communication
Vivekananda Institute of Professional Studies
New Delhi04-2017
Skills
- Writing skills
- Visual Storytelling
- Creative Brief Adherence
- Production Support
- Post-Production Expertise
- Event & Social Media Coverage
- Project Management
- Collaborative Work
- Adobe Software Proficiency
- Microsoft Office
- Adaptability
- Logic and reasoning skills
- Adobe photoshop
- Adobe lightroom
- Visual storytelling
- Networking skills
- Photojournalism
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Limited Working
Japanese
Elementary
Timeline
Service Advisor
CallaBa (British Airways)
04.2022 - 06.2023
Customer Service Executive
Amazon
06.2020 - 03.2022
Asst. Photographer and Copy Editor
India Today Group
08.2017 - 09.2019
Intern (Field Reporter & Photographer)
United News Of India
07.2015 - 11.2015
Media rep.
International Press Department, Model United Nations
Director of Photography (DOP)
Graduate program - Film and Multiplatform Storytelling
Humber
Post Graduate Diploma - Broadcasting Performance and Digital Media
Conestoga
Bachelor's - Journalism And Mass Communication
Vivekananda Institute of Professional Studies
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