Yasmin Rasheed
Toronto,Canada
Summary
To obtain a position where I can apply my excellent customer service and administrative skills.
Overview
7
7
years of professional experience
Work History
Service Advisor
Vaughan Chrysler
Vaughan, ON, Canada
04.2024 - 02.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Internal Service Advisor
Woodbridge Toyota
Woodbridge, ON, Canada
11.2023 - 04.2024
- Streamlined internal processes for increased efficiency and productivity within the service department.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
- Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
Service Advisor
Seven View Chrysler
Concord, ON, Canada
09.2021 - 11.2023
- Greeting customers and scheduling service appointments
- Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Explaining repairs to customers
- Estimating the time and cost needed for repairs
- Handling customers complaints
BDC Appointment Coordinator
Sevenview Chrysler
Vaughan, ON, Canada
12.2019 - 08.2021
- Set reasonable customer satisfaction goal
- Worked in a team environment to ensure customer satisfaction
- Interacted with customers on a daily basis
- Responded to customer concerns and guided them to appropriate service
- Booked service appointments for clients
Receptionist
Sevenview Chrysler
Vaughan, ON, Canada
10.2019 - 12.2019
- Answered phone calls and directed calls
- Maintained cleanliness in waiting room
- Scanned, photocopied and print for co-workers
- Customer Service
- Scheduled appointments
- Filed important documents
Junior Administrative Assistant
Ministry of Transportation
Toronto, ON, Canada
10.2018 - 01.2019
- Answered phone calls
- Scheduled appointments
- Customer Service
- Inventory
- Scanned documents
- Administrative work
Junior Administrative Assistant (Co-Op)
Ministry of Education
Toronto, ON, Canada
10.2017 - 01.2018
- Organized Cabinets
- Administrative work
- Scheduled boardroom meetings and teleconferences
- Inventory
- Attended and contributed to meetings
- Prepared files and power points
Education
Emery Collegiate Institute
Toronto, ON06.2016
Skills
- Upselling
- Customer Care
- Automotive Repair
- Customer Support
- Writing Skills
- Customer Service
- Call Center
Timeline
Service Advisor
Vaughan Chrysler
04.2024 - 02.2025
Internal Service Advisor
Woodbridge Toyota
11.2023 - 04.2024
Service Advisor
Seven View Chrysler
09.2021 - 11.2023
BDC Appointment Coordinator
Sevenview Chrysler
12.2019 - 08.2021
Receptionist
Sevenview Chrysler
10.2019 - 12.2019
Junior Administrative Assistant
Ministry of Transportation
10.2018 - 01.2019
Junior Administrative Assistant (Co-Op)
Ministry of Education
10.2017 - 01.2018
Emery Collegiate Institute