Yasmin Rasheed
Toronto,Canada
Summary
To obtain a position where I can apply my excellent customer service and administrative skills.
Overview
7
7
years of professional experience
Work History
Service Advisor
Vaughan Chrysler
2024.04 - 2025.02
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Internal Service Advisor
Woodbridge Toyota
2023.11 - 2024.04
- Streamlined internal processes for increased efficiency and productivity within the service department.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
- Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
Service Advisor
Seven View Chrysler
2021.09 - 2023.11
- Greeting customers and scheduling service appointments
- Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Explaining repairs to customers
- Estimating the time and cost needed for repairs
- Handling customers complaints
BDC Appointment Coordinator
Sevenview Chrysler
2019.12 - 2021.08
- Set reasonable customer satisfaction goal
- Worked in a team environment to ensure customer satisfaction
- Interacted with customers on a daily basis
- Responded to customer concerns and guided them to appropriate service
- Booked service appointments for clients
Receptionist
Sevenview Chrysler
2019.10 - 2019.12
- Answered phone calls and directed calls
- Maintained cleanliness in waiting room
- Scanned, photocopied and print for co-workers
- Customer Service
- Scheduled appointments
- Filed important documents
Junior Administrative Assistant
Ministry of Transportation
2018.10 - 2019.01
- Answered phone calls
- Scheduled appointments
- Customer Service
- Inventory
- Scanned documents
- Administrative work
Junior Administrative Assistant (Co-Op)
Ministry of Education
2017.10 - 2018.01
- Organized Cabinets
- Administrative work
- Scheduled boardroom meetings and teleconferences
- Inventory
- Attended and contributed to meetings
- Prepared files and power points
Education
Emery Collegiate Institute
Toronto, ON06.2016
Skills
- Upselling
- Customer Care
- Automotive Repair
- Customer Support
- Writing Skills
- Customer Service
- Call Center
Timeline
Service Advisor
Vaughan Chrysler
2024.04 - 2025.02
Internal Service Advisor
Woodbridge Toyota
2023.11 - 2024.04
Service Advisor
Seven View Chrysler
2021.09 - 2023.11
BDC Appointment Coordinator
Sevenview Chrysler
2019.12 - 2021.08
Receptionist
Sevenview Chrysler
2019.10 - 2019.12
Junior Administrative Assistant
Ministry of Transportation
2018.10 - 2019.01
Junior Administrative Assistant (Co-Op)
Ministry of Education
2017.10 - 2018.01
Emery Collegiate Institute