Summary
Overview
Work History
Education
Skills
Timeline
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Yasmin Rasheed

Toronto,Canada

Summary

To obtain a position where I can apply my excellent customer service and administrative skills.

Overview

7
7
years of professional experience

Work History

Service Advisor

Vaughan Chrysler
04.2024 - 02.2025
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.

Internal Service Advisor

Woodbridge Toyota
11.2023 - 04.2024
  • Streamlined internal processes for increased efficiency and productivity within the service department.
  • Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
  • Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
  • Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.

Service Advisor

Seven View Chrysler
09.2021 - 11.2023
  • Greeting customers and scheduling service appointments
  • Cataloguing customers concerns and comments
  • Writing service orders and descriptions of problems and repairs
  • Explaining repairs to customers
  • Estimating the time and cost needed for repairs
  • Handling customers complaints

BDC Appointment Coordinator

Sevenview Chrysler
12.2019 - 08.2021
  • Set reasonable customer satisfaction goal
  • Worked in a team environment to ensure customer satisfaction
  • Interacted with customers on a daily basis
  • Responded to customer concerns and guided them to appropriate service
  • Booked service appointments for clients

Receptionist

Sevenview Chrysler
10.2019 - 12.2019
  • Answered phone calls and directed calls
  • Maintained cleanliness in waiting room
  • Scanned, photocopied and print for co-workers
  • Customer Service
  • Scheduled appointments
  • Filed important documents

Junior Administrative Assistant

Ministry of Transportation
10.2018 - 01.2019
  • Answered phone calls
  • Scheduled appointments
  • Customer Service
  • Inventory
  • Scanned documents
  • Administrative work

Junior Administrative Assistant (Co-Op)

Ministry of Education
10.2017 - 01.2018
  • Organized Cabinets
  • Administrative work
  • Scheduled boardroom meetings and teleconferences
  • Inventory
  • Attended and contributed to meetings
  • Prepared files and power points

Education

Emery Collegiate Institute
Toronto, ON
06.2016

Skills

  • Upselling
  • Customer Care
  • Automotive Repair
  • Customer Support
  • Writing Skills
  • Customer Service
  • Call Center

Timeline

Service Advisor

Vaughan Chrysler
04.2024 - 02.2025

Internal Service Advisor

Woodbridge Toyota
11.2023 - 04.2024

Service Advisor

Seven View Chrysler
09.2021 - 11.2023

BDC Appointment Coordinator

Sevenview Chrysler
12.2019 - 08.2021

Receptionist

Sevenview Chrysler
10.2019 - 12.2019

Junior Administrative Assistant

Ministry of Transportation
10.2018 - 01.2019

Junior Administrative Assistant (Co-Op)

Ministry of Education
10.2017 - 01.2018

Emery Collegiate Institute

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Yasmin Rasheed