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Summary
Overview
Work History
Education
Skills
Timeline
Yasmin Rasheed
Toronto,
Canada
Contact me
Summary
To obtain a position where I can apply my excellent customer service and administrative skills.
Overview
7
7
years of professional experience
Work History
Service Advisor
Vaughan Chrysler
04.2024 - 02.2025
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Enhanced customer satisfaction by providing timely and accurate service recommendations.
Reduced wait times with efficient coordination of service tasks among technicians.
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Internal Service Advisor
Woodbridge Toyota
11.2023 - 04.2024
Streamlined internal processes for increased efficiency and productivity within the service department.
Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
Implemented quality control measures to ensure consistency in the delivery of exceptional service experiences for customers.
Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
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Service Advisor
Seven View Chrysler
09.2021 - 11.2023
Greeting customers and scheduling service appointments
Cataloguing customers concerns and comments
Writing service orders and descriptions of problems and repairs
Explaining repairs to customers
Estimating the time and cost needed for repairs
Handling customers complaints
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BDC Appointment Coordinator
Sevenview Chrysler
12.2019 - 08.2021
Set reasonable customer satisfaction goal
Worked in a team environment to ensure customer satisfaction
Interacted with customers on a daily basis
Responded to customer concerns and guided them to appropriate service
Booked service appointments for clients
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Receptionist
Sevenview Chrysler
10.2019 - 12.2019
Answered phone calls and directed calls
Maintained cleanliness in waiting room
Scanned, photocopied and print for co-workers
Customer Service
Scheduled appointments
Filed important documents
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Junior Administrative Assistant
Ministry of Transportation
10.2018 - 01.2019
Answered phone calls
Scheduled appointments
Customer Service
Inventory
Scanned documents
Administrative work
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Junior Administrative Assistant (Co-Op)
Ministry of Education
10.2017 - 01.2018
Organized Cabinets
Administrative work
Scheduled boardroom meetings and teleconferences
Inventory
Attended and contributed to meetings
Prepared files and power points
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Education
Emery Collegiate Institute
Toronto, ON
06.2016
Skills
Upselling
Customer Care
Automotive Repair
Customer Support
Writing Skills
Customer Service
Call Center
Timeline
Service Advisor
Vaughan Chrysler
04.2024 - 02.2025
Internal Service Advisor
Woodbridge Toyota
11.2023 - 04.2024
Service Advisor
Seven View Chrysler
09.2021 - 11.2023
BDC Appointment Coordinator
Sevenview Chrysler
12.2019 - 08.2021
Receptionist
Sevenview Chrysler
10.2019 - 12.2019
Junior Administrative Assistant
Ministry of Transportation
10.2018 - 01.2019
Junior Administrative Assistant (Co-Op)
Ministry of Education
10.2017 - 01.2018
Emery Collegiate Institute