Summary
Work History
Education
Skills
Work Availability
Affiliations
Timeline
Generic

Jeril Pauly

Winnipeg,MB

Summary

Results-oriented IT professional with extensive experience in IT operations and technical support, specializing in end-user problem resolution. Demonstrates a proven track record in troubleshooting hardware, software, and network issues while maintaining exceptional customer service standards. Proficient in installing and maintaining technical and security systems that enhance organizational efficiency. Aiming to leverage expertise to drive operational success aligned with organizational objectives.

Work History

Co-op Program

Red River College Polytechnic
Winnipeg, MB
04.2024 - 08.2024
  • Led a web app development project as project manager at ACE Project Space, ensuring timely delivery of milestones and client satisfaction.
  • Conducted Agile project management: Jira scrum meetings, sprint planning, and issue tracking.
  • Designed system architecture and developed documentation (ERD diagrams, RASCI charts, BIAs).
  • Provided IT support for client systems, resolving end-user issues efficiently.
  • Installed, configured, and maintained software and hardware systems.
  • Conducted security assessments and implemented solutions with minimal disruption.

Security Guard

Impact Security Group
Winnipeg, MB
05.2023 - Current
  • Monitored premises through security cameras to deter breaches.
  • Authored comprehensive reports on security incidents and activities.
  • Secured access points to maintain optimal protection.
  • Trained in addressing critical emergencies such as medical incidents, fire alarms, and security threats.
  • Adept at defusing confrontations to ensure a secure environment.
  • Provided support to visitors, employees, and residents while maintaining a professional demeanor.
  • Collaborated with teammates and law enforcement to maintain secure environments.

Education

Diploma - IT Operations

Red River College Polytechnic
Winnipeg, MB
08.2024

Skills

  • Networking
  • System Administration
  • IT Management Tools
  • Hardware & Software Support
  • Problem-solving
  • Team Management
  • Multitasking Abilities
  • Team Building

Work Availability

Available for full-time work Monday to Sunday, with flexibility for onsite location.

Affiliations

  • Actively researching, managing, and securing crypto assets through self-custody methods.
  • French Language Learning (Beginner) – Currently self-studying French to expand communication skills.
  • Technology & IT Enthusiast – Actively researching new trends in cloud computing, cybersecurity, and AI.

Timeline

Co-op Program

Red River College Polytechnic
04.2024 - 08.2024

Security Guard

Impact Security Group
05.2023 - Current

Diploma - IT Operations

Red River College Polytechnic

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Jeril Pauly