Jericho Cabinas
Richmond,British Columbia
Summary
A helpful leader in the hospitality field , adept at enhancing customer satisfaction and streamlining operations. At EARLS, I excelled in multitasking and team leadership, significantly improving service delivery and guest connection. Skilled in many roles including management and bringing exceptional customer service, I consistently ensured operational excellence and guest engagement, setting high standards for team performance, while brining many 5 - star reviews.
Overview
9
9
years of professional experience
Work History
SERVER/ RESTAURANT MANAGER/BARTENDER
EARLS
11.2019 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
IHOP
09.2015 - 08.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Arts - Acting, Voice-Over, And The Film Business
Vancouver Acting School
112 E 3rd Ave #210, Vancouver, BC V5T 1C804.2019
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food Running
- Table Bussing
- Allergy awareness
- Wine service
- Multitasking
- Team Leadership
- Time Management
- Inventory Management
- High-volume dining
Timeline
SERVER/ RESTAURANT MANAGER/BARTENDER
EARLS
11.2019 - 07.2024
Server
IHOP
09.2015 - 08.2018
Associate of Arts - Acting, Voice-Over, And The Film Business
Vancouver Acting School
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