Jericca Rosado
Bay Area
Summary
Dynamic and results-oriented professional with extensive experience in retail management, sales, and customer service. Proven ability to lead teams, enhance customer satisfaction, and drive sales performance. Strong background in operational management and team training, complemented by a commitment to safety and quality standards.
Overview
12
12
years of professional experience
Work History
Cosmetic Department Manager
Neiman Marcus
08.2022 - 09.2024
- Led and managed the counter team to achieve sales goals and deliver exceptional customer service
- Developed and executed promotional strategies to increase product visibility and sales
- Trained and mentored staff on product knowledge and customer engagement techniques
- Analyzed sales data and customer feedback to inform business decisions and improve service quality
Site Supervisor
SHELTER, Inc.
03.2020 - 07.2023
- Provided assistance and support to residents in a shelter environment
- Ensured the safety and security of residents and the facility
- Conducted intake procedures, including registration and needs assessment
- Responded to resident inquiries, provided information, and resolved complaints professionally
Prestige Sales Manager
Ulta
01.2018 - 05.2021
- Delivered exceptional customer experiences and monitored store performance
- Managed and motivated team members to meet sales goals while providing training and support
- Collaborated with other departments to ensure smooth operations and compliance with policies
- Analyzed customer trends and recommended successful strategies for improvement
Phlebotomist
UCSF Children's Hospital Oakland
06.2018 - 06.2020
- Collected blood samples from a diverse patient population using various techniques
- Maintained cleanliness of the work area and ensured compliance with safety protocols
- Provided detailed bi-monthly data for Quality Assurance monitoring
District Manager
Sprint
06.2015 - 05.2018
- Expanded business through strategic research on new markets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Increased motivation within the team leading to improved financial performance.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Formulated district-wide sales plans to boost revenue and expand market presence.
Sales Escalations Supervisor
Direct TV Telerperformance
01.2013 - 05.2015
- Managed inbound calls and followed up with potential customers to drive sales
- Addressed customer inquiries and resolved complaints effectively
- Completed training sessions to advance to a supervisory role
Education
Phlebotomy -
Cal Regional
Fairfield, CA08.2017
Diploma in Cosmetology -
Marinello School of Beauty
Concord, CA02.2016
Bachelor's - Mass Communications
Benedict College
Columbia, SC05.2015
High School Diploma -
Mount Diablo High School
Concord, CA06.2011
Skills
- Retail Management
- Customer Service Excellence
- Team Leadership and Training
- Sales Strategy Development
- Inventory Management
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
Timeline
Cosmetic Department Manager
Neiman Marcus
08.2022 - 09.2024
Site Supervisor
SHELTER, Inc.
03.2020 - 07.2023
Phlebotomist
UCSF Children's Hospital Oakland
06.2018 - 06.2020
Prestige Sales Manager
Ulta
01.2018 - 05.2021
District Manager
Sprint
06.2015 - 05.2018
Sales Escalations Supervisor
Direct TV Telerperformance
01.2013 - 05.2015
Phlebotomy -
Cal Regional
Diploma in Cosmetology -
Marinello School of Beauty
Bachelor's - Mass Communications
Benedict College
High School Diploma -
Mount Diablo High School
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