Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Alicia Cammisuli

Oakville,ON

Summary

Responsive team leader with a strong cosmetic retail management background, combined with a motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Inspirational Manager with excellent sales record and history of effective leadership. Strong reputation for developing rapport with customers and increasing repeat business for department and store. Consistently motivates cosmetics team to meet sales goals.

Conscientious retail professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

26
years of professional experience

Work History

Shoppers Drug Mart

Cosmetic Department Manager
03.2012 - 07.2023

Job overview

  • Managed recruiting, hiring and performance monitoring of sales team
  • Established sales goals, tracking individual employee performance toward benchmarks
  • Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques
  • Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities
  • Arranged counter offerings and promotional products to create eye-catching displays
  • Hired, trained, supervised and motivated team of 5 retail professionals to provide knowledgeable and fast service to every guest
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
  • Achieved sales goals and business objectives by motivating staff and promoting Special events
  • Increased store sales by cross-selling complementary items.
  • Increased customer satisfaction by providing personalized consultations and product recommendations.
  • Boosted sales revenue by implementing effective merchandising and visual displays.
  • Maintained a well-organized department, streamlining inventory management and reducing stock discrepancies.
  • Developed strong relationships with vendors to secure exclusive promotional deals and drive customer interest.
  • Enhanced team productivity by conducting regular trainings on product knowledge and selling techniques.
  • Reduced employee turnover through effective coaching, motivation, and performance feedback for staff members.
  • Improved overall store reputation by consistently delivering exceptional customer service and addressing concerns promptly.
  • Collaborated with marketing team to create targeted promotions that increased foot traffic in the cosmetics department.
  • Analyzed sales data to identify trends and adapt strategies accordingly, maximizing profitability of the department.
  • Implemented loss prevention measures, resulting in reduced shrinkage rates in the cosmetics section.
  • Established brand loyalty among customers by hosting special events featuring makeup artists and skincare experts.
  • Assisted with budget planning, ensuring optimal allocation of resources for maximum return on investment in the cosmetics department.
  • Oversaw daily operations, delegating tasks efficiently to promote a smooth workflow within the team.
  • Increased average transaction value by upselling products based on individual customer needs and preferences.
  • Conducted regular performance reviews with employees to maintain high standards of service quality and address areas for improvement.
  • Stayed up-to-date on industry trends and new product releases, incorporating relevant items into the department''s offerings to maintain competitiveness in the market.
  • Fostered an inclusive work environment that promoted collaboration among team members while achieving their goals as individuals.
  • Ensured compliance with company policies regarding safety, hygiene practices, and inventory control within the Cosmetics Department.
  • Consistently met or exceeded quarterly sales targets, demonstrating strong leadership and a commitment to the success of the cosmetics department.
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Maintained accurate inventory and sales records for department.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

The Hudson Bay Company

Cosmetic Counter Manager
01.1998 - 09.2012

Job overview

  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers
  • Delivered effective mentoring and training to 11 beauty advisors, successfully building a team of sales-driven individuals with strong cosmetics and skincare understanding
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge
  • Modeled effective selling behaviors to obtain high customer engagement
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue
  • Hired, trained, supervised and motivated team of 11 retail professionals to provide knowledgeable and fast service to every guest
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories
  • Worked one-on-one with employees to motivate while delivering constructive criticism in a busy, retail environment
  • Raised profits 13% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and creating special events.

Education

University Of Toronto
Toronto, ON

from English

University Overview

Skills

  • Customer outreach
  • Leadership development
  • Customer service
  • Team management
  • Organization
  • Communications
  • Relationship development
  • Supervision
  • Extensive sales experience

Languages

Spanish
Native or Bilingual
Italian
Elementary

Timeline

Cosmetic Department Manager
Shoppers Drug Mart
03.2012 - 07.2023
Cosmetic Counter Manager
The Hudson Bay Company
01.1998 - 09.2012
University Of Toronto
from English

Similar Profiles

CREATE PROFILE
Alicia Cammisuli