Jeffrey Reider
Toronto,ON
Summary
Disability Case Manager More than ten years of experience in the Insurance industry. Involved case management at all levels of service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Disability Case Manager
Sun Life Financial
04.2018 - Current
- Build strong relationships with plan sponsors, working in partnership with them to address their workplace absence issues
- Participated in project development, and implementation teams for new digital systems
- Work collaboratively with plan members, plan sponsors, lawyers, health care practitioners and other stakeholders to obtain information, provide status updates, create action plans and provide verbal and written decisions
- Prioritize work items in order to meet client service standards and Sun Life best practice guidelines
- Contribute to dynamic work environments by identifying opportunities to improve processes and customer service delivery
- Develop and maintain outcome-focused case management plans to help plan members return to work
Short Term Disability Case Manager
Sun Life Financial
09.2015 - 04.2018
- Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work
- Participated in development and implementation teams for new digital software structures.
- Provided leadership, guidance and support to staff members under mentor programs.
- Increased client responsibilities from small clients of 1500 - 3000 lives to large clients of 5000 - 15000 lives.
- Coordinated individual referrals to treatment providers for services to advocate for client needs and resolve roadblocks.
- Conducted integrated presentations to illustrate value of service for renewal or new business.
- Collaborated with internal business arms to provide client solutions and customization.
Disability Administrator
Sun Life Financial
07.2010 - 09.2015
- Worked well in team settings, providing support and guidance.
- increase in active cases handled from 40-120
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
English Teacher
Skywell English Academy, Sosagu
12.2007 - 01.2009
- Led diverse group activities to engage students in course material.
- Co-developed advanced track program, resulting in a increase in enrollment from 70-110 students
- Provided grades and progress reports to evaluate student learning needs.
Education
Bachelor of Arts - English
McMaster University
Hamilton, ON06.2005
Skills
- Problem-Solving
- Analytical and Critical Thinking
- Flexible and Adaptable
- Customer Accounts Management
- Excellent Communication
- Organization and Time Management
- Stakeholder Collaboration
- Customer Service Process Improvement
- Service Quality
- Payment Coordination
- Interviewing skills
Additional Information
Internal courses
-Mental health training
-Health and safety - Fire warden
Interests
-Recreational soccer - player, coach, manager.
Timeline
Disability Case Manager
Sun Life Financial
04.2018 - Current
Short Term Disability Case Manager
Sun Life Financial
09.2015 - 04.2018
Disability Administrator
Sun Life Financial
07.2010 - 09.2015
English Teacher
Skywell English Academy, Sosagu
12.2007 - 01.2009
Bachelor of Arts - English
McMaster University
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