Deepika Gotter
Georgetown
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Broker
Sun Life Financial
06.2023 - 10.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
LIFE INSURANCE ADVISOR
Paz Organization
09.2022 - 04.2023
- Calculated premiums and established payment method.
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries
- Obtained and provided information when claims were made on policy.
- Customized insurance programs to suit individual customers, often covered variety of risks.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE
TTEC MONTREAL
10.2021 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.Recommended products to customers, thoroughly explaining details.Educated customers about billing, payment processing and support policies and procedures.Assisted customers in identifying issues and explained solutions to restore service and functionality.Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
TECHNICAL SUPPORT REPRESENTATIVE
WIRELESS
08.2019 - 10.2021
- Defined and documented technical support best practices for technologies.Provided support for networking protocols and characteristics.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
RESTAURANT MANAGER
HOUSE OF
10.2018 - 07.2019
- Carefully interviewed, selected, trained and supervised staff.Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.Correctly calculated inventory and ordered appropriate supplies
- Addressed problems involving cost, installation and maintenance of kitchen equipment.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Monitored cash handling procedures to accurately charge customers.
Education
High School Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON04-2020
Skills
- Active Listening
- Research Abilities
- Compliance Requirements
- Time Management
- Microsoft Office
- Inbound and Outbound Calling
- Claims handling
- Policy analysis
- Financial planning
- Marketing
- Lead prospecting
- Customer service
- Rapport building
Certification
LLQP
Skills
- Customer Service and Assistance
- Closing Sales
- Verbal Communication
Hobbies
- Reading
- Cooking
- Singing
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Insurance Broker
Sun Life Financial
06.2023 - 10.2024
LIFE INSURANCE ADVISOR
Paz Organization
09.2022 - 04.2023
TECHNICAL CUSTOMER SERVICE REPRESENTATIVE
TTEC MONTREAL
10.2021 - 08.2022
TECHNICAL SUPPORT REPRESENTATIVE
WIRELESS
08.2019 - 10.2021
RESTAURANT MANAGER
HOUSE OF
10.2018 - 07.2019
High School Diploma -
St. Clair College of Applied Arts And Technology
Similar Profiles
SHERYL DE VERASHERYL DE VERA
Financial Advisor at Sun Life FinancialFinancial Advisor at Sun Life Financial
Jawondee TuckJawondee Tuck
Intake Supervisor-Outbound at Sun Life FinancialIntake Supervisor-Outbound at Sun Life Financial
Manpreet SinghManpreet Singh
Business Support Analyst at Sun Life Financial India Service CentreBusiness Support Analyst at Sun Life Financial India Service Centre