JEREMY MORALES HERNANDEZ
Oakland
Summary
Dynamic professional with experience at Jamba Juice, excelling in customer satisfaction and team collaboration. As a team lead, I have a proven ability to enhance performance through innovative solutions, effective communication, and supporting other workers. Skilled in Microsoft Excel and cash handling, I foster a positive environment while resolving customer issues promptly, ensuring loyalty and a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Jama Juice Lead
Jamba Juice
Santa Cruz
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- I worked with Excel.
- Contributed innovative ideas and solutions to enhance the team's performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Barista and Cashier
Beansprouts
Oakland
11.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained cleanliness and organization of the work area and equipment.
Education
Bachelor of Arts - Accounting
UC Santa Cruz
Santa Cruz, CA06.2028
Skills
- Friendly and outgoing
- Cash handling
- Active listener
- adaptive and creative
- Cash register operation
- Food handlers
- Microsoft Excel experience
- QuickBooks trained
- Data organization
Languages
Bilingual
- English
- Spanish
Timeline
Jama Juice Lead
Jamba Juice
04.2025 - Current
Barista and Cashier
Beansprouts
11.2022 - 07.2023
Bachelor of Arts - Accounting
UC Santa Cruz