Jeremy Catsirelis
Sparwood ,BC
Summary
Dynamic professional with extensive experience at Manitoulin Transport, excelling in customer service and team leadership. Proven track record in optimizing operations and enhancing efficiency through effective communication and problem-solving. Committed to safety and quality, consistently delivering timely results while managing multiple priorities in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Manager
Manitoulin Transport
Sparwood, BC
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Dispatch
Manitoulin Transport
Sparwood, BC
05.2020 - 09.2022
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Improved package delivery efficiency by implementing optimized routing and dispatch procedures.
- Streamlined communication between dispatch, drivers, and customers for timely updates on shipment status.
- Collaborated with dispatch team to ensure accurate scheduling and timely pickups & drop offs.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Trained new dispatch team members, sharing knowledge and best practices to enhance overall team performance.
Class 1 Truck Driver
Manitoulin Transport
Sparwood, BC
04.2007 - 09.2023
- Excelled in navigation skills using GPS devices, maps, and relying on extensive knowledge of local roads.
- Increased team efficiency through effective communication, sharing route knowledge, and offering support during challenging situations.
- Demonstrated commitment to safety by adhering to all company policies and federal transportation regulations.
- Enhanced customer satisfaction with timely deliveries, efficient communication, and professional demeanor.
- Established strong relationships with clients through clear communication, problem-solving abilities, and a dedication to exceptional service standards.
- Managed time effectively while making multiple stops per day for pick-ups or deliveries under tight deadlines.
- Operated with safety and skill to avoid accidents and delays.
Warehouse Supervisor
RTL Robinson
Yellowknife, NT
05.2005 - 03.2007
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Cook
A&W
Sparwood, BC
08.2004 - 05.2005
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Selkirk High School
Cranbrook, BCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Attention to detail
- Problem-solving
References
Upon request
Timeline
Manager
Manitoulin Transport
09.2023 - Current
Dispatch
Manitoulin Transport
05.2020 - 09.2022
Class 1 Truck Driver
Manitoulin Transport
04.2007 - 09.2023
Warehouse Supervisor
RTL Robinson
05.2005 - 03.2007
Cook
A&W
08.2004 - 05.2005
Selkirk High School