Jeremie Cloutier
Burlington,ON
Summary
Bilingual Customer Support and Administrative Professional with 11 years of experience in client communication, documentation, and scheduling. Specializes in project coordination, data management, and efficient issue resolution. Expertise in supporting clients and stakeholders through various communication channels while ensuring organized records and attention to detail.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator | Customer Support | Office Operations
Self-Employed Construction & Carpentry Services
Greater Toronto Area & Hamilton, Canada
05.2014 - 02.2025
- Provided administrative, customer service, and operational support for small business, enhancing project management for multiple construction projects and client accounts.
- Managed client communications to ensure project requirements were clearly understood.
- Communicated with clients, suppliers, and contractors to ensure smooth project coordination.
- Coordinated project schedules, subcontractor assignments, and delivery logistics across multiple active projects.
- Oversaw procurement of materials, tools, and supplies for various job sites.
- Prepared quotes, invoices, and payment tracking, ensuring accurate financial documentation.
- Supported budget tracking and project cost documentation.
- Implemented efficient filing systems for easy access to important information.
- Maintained organized records of contracts, invoices, and project documentation.
- Utilized fluency in English and French to enhance communication with diverse clients.
- Experienced handling confidential financial and client information.
Skills
- Client Communication
- Customer relationship management
- Vendor Relations
- Scheduling
- Coordination
- Data Entry
- Record Management
- Order Processing
- Quote Processing
- Invoice Processing
- Payment Tracking
- File Organization
- Microsoft Office
- Digital Tools
- Multitasking Abilities
- Attention to detail
- Conflict resolution
- Bilingual Communication
- Phone and email etiquette
Languages
- English
- French
Additional Qualifications
- 11+ years supporting administrative operations in a small business environment
- Fluent in English and French (spoken and written)
- Strong attention to detail and accuracy
- Experienced handling confidential financial and client information
- Highly organized and comfortable managing multiple priorities
Work Preference
Location Preference
On-SiteHybridSalary Range
$35000/yr - $200000/yrTimeline
Administrative Coordinator | Customer Support | Office Operations
Self-Employed Construction & Carpentry Services
05.2014 - 02.2025