Priyanka Mridula
Burnaby,Canada
Summary
Experienced Administrative & Office Support Professional with a proven track record in office coordination, data management, and delivering exceptional customer service. Skilled in handling correspondence, maintaining records, and optimizing office operations for increased productivity. Proficient in MS Office Suite (Excel, Word, PowerPoint), data entry, and effective customer communication. Seeking an entry-level office position to contribute organizational and problem-solving skills in a dynamic workplace. Experienced in client support and coordination, ensuring efficient service delivery and maximizing client satisfaction. Utilizes excellent communication and problem-solving skills to address and resolve client issues. Known for creating organized and collaborative team environments that adapt to evolving client needs.
Overview
1
1
year of professional experience
Work History
Administrative & Brand Support Coordinator
Coast
07.2023 - 12.2023
- Managed office tasks, including scheduling meetings, maintaining records, and handling correspondence
- Assisted in recruitment, employee onboarding, and training programs for new hires
- Conducted data entry, report generation, and documentation for business operations
- Provided excellent customer service, ensuring a professional client experience
Process Associate (Administrative Support)
Tech Mahindra
11.2022 - 03.2023
- Processed and organized large volumes of data, ensuring accuracy and completeness
- Assisted in preparing reports and office documentation using MS Excel
- Coordinated internal communication and provided administrative support to multiple teams
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
Customer Support Representative (Collections)
Synchrony
07.2022 - 09.2022
- Handled customer inquiries, maintained accurate records, and resolved payment issues
- Managed a portfolio of 100+ accounts, ensuring timely follow-ups and data entry
- Assisted in reviewing documentation and verifying customer details for accuracy
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Education
Master of Business Administration -
Bachelor of Commerce - Computers
Skills
- Document handling
- Scheduling
- Data entry
- Email correspondence
- Client communication
- MS Excel (PivotTables, VLOOKUP)
- Record-keeping
- Report generation
- MS Office Suite (Word, Excel, PowerPoint)
- Google Workspace
- Inventory tracking
Timeline
Administrative & Brand Support Coordinator - Coast
07.2023 - 12.2023
Process Associate (Administrative Support) - Tech Mahindra
11.2022 - 03.2023
Customer Support Representative (Collections) - Synchrony
07.2022 - 09.2022
St. Mary’s College - Bachelor of Commerce, Computers
University Canada West - Master of Business Administration,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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