JEREMIAH EUERLE FRANCIS
Bay Point
Summary
Dynamic professional, determined to be a pillar of safety for the community. Accomplished and adept in investigative case management and compliance enforcement. Proven track record in data analysis and fraud prevention strategies, enhancing operational efficiency and reducing escalations. Adept at cross-cultural training and collaboration, driving impactful policy development and fostering team alignment across international teams.
Overview
12
12
years of professional experience
Work History
Senior Associate, Shipping Escalations
Poshmark
Redwood City
07.2024 - Current
- Conduct in-depth investigations into escalated shipping and logistics cases, including fraud, theft, and compliance violations, ensuring the enforcement of company and federal shipping policies.
- Analyzed and logged data to detect fraud trends, logistical vulnerabilities, and process inefficiencies, resulting in improved fraud prevention strategies and case resolution accuracy.
- Trained and collaborated with an international team in India, providing guidance on investigative procedures, fraud detection, and compliance protocols, ensuring global alignment with the U.S. Regulations and standards.
- Collaborated with internal teams, external carriers (USPS, FedEx, UPS), and legal/compliance units to ensure the resolution of escalated cases and adherence to federal regulations.
- Developed and enforced case-handling policies to ensure consistency and compliance, leading to measurable reductions in repeat escalations.
- Drafted official reports documenting investigative findings, case outcomes, and recommendations for policy updates.
- Recognized for improving overall case-handling efficiency and strengthening fraud-prevention protocols through data-driven insights.
Marketplace Operations Associate
Poshmark
Redwood City
03.2022 - 07.2024
- Coordinated daily operations to optimize workflow across departments.
- Investigated user data and trends to detect fraudulent behavior.
- Analyzed operational data, identifying areas for process improvement.
- Developed and implemented new operational procedures to enhance efficiency.
- Collaborated with team members to promptly resolve customer service issues.
Geek Squad Home Theater Installer
Best Buy
Fairfield
06.2017 - 03.2022
- Perform a variety of duties for clients with an in-home experience.
- Performed services such as delivery, installation, and networking; troubleshooting, repair, and tech maintenance, incorporating a wide array of devices and software.
- Managed client cases and work orders.
- Wrote detailed, informative notes per case/work order to ensure company and personal liability, and supported the company and community in advancing technological evolution.
Pet Care Associate
PetSmart
Concord
08.2016 - 07.2017
- Maintained and monitored habitat functionality.
- Managed animal health records and administered minor health care treatment.
- Promoted socialization between animals and customers
- Performed animal safety training for employees and customers.
Security Officer
Landmark Event Staffing Services
08.2013 - 01.2016
- Provided perimeter security for event venues.
- Validated documentation and identification for specific security clearances
- Performed security searches and monitored civilian behavior
- Diffused altercations with inebriated or uncooperative individuals
- Worked with law enforcement agencies to ensure venue security and public safety.
Education
Bachelor of Science - Criminal Justice
California State University
Sacramento05-2019
Associate of Arts - Criminal Justice
Los Medanos Community College
Pittsburg, CA05-2016
High School Diploma -
Concord High School
Concord, CA06-2013
Skills
- Investigative case management
- Compliance enforcement
- Data analysis and trend detection
- Fraud prevention strategies
- Shipping and logistics compliance
- Policy development and enforcement
- Report writing and data mining
- International and domestic team collaboration
- External agency collaboration
- Training and onboarding
- Cross-cultural training
- Technical adaptability
- Google Workspace proficiency
- Microsoft Office proficiency
References
References available upon request.
Timeline
Senior Associate, Shipping Escalations
Poshmark
07.2024 - Current
Marketplace Operations Associate
Poshmark
03.2022 - 07.2024
Geek Squad Home Theater Installer
Best Buy
06.2017 - 03.2022
Pet Care Associate
PetSmart
08.2016 - 07.2017
Security Officer
Landmark Event Staffing Services
08.2013 - 01.2016
Bachelor of Science - Criminal Justice
California State University
Associate of Arts - Criminal Justice
Los Medanos Community College
High School Diploma -
Concord High School