Jeramie Jones
Los Angeles
Summary
Dedicated Service Drive Manager looking to leverage 13 years of automotive experience to take on a dynamic role with a growth-oriented operation. Highly effective at driving quality and service improvements to build loyal, satisfied customers.
Overview
20
20
years of professional experience
Work History
Service Advisor
Various Dealerships
Greater LA Area (incl. Beverly Hills, Manhattan, LAX), CA
- Pleasantly greeted customers and asked open-ended question to accurately determine their needs.
- Carried out active deliveries ensuring understood work performed, details of charges, and service needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Dealerships included: Motorvillage LA, Hooman Chrysler Dodge Jeep Ram, Manhattan Beach Toyota, and Beverly Hills Inifiniti.
Service Drive Manager (prev. Service Advisor)
Culver City Honda
Culver City, CA
12.2017 - Current
- Increased service gross approx. 13% within first month as Drive Manager
- Increased overall service employee self studies approx. 10% through conducting meetings and setting individual accountability expectations
- Decreased service policy from $12,934 to $7,089
- Supervising the service advisors, monitoring the service drive, greeting customers, working with technicians and parts personnel, and assisting the service manage as directed
Independent Franchise Operator / Sales Associate (Non-owner)
Snap-on Inc
Torrance, CA
01.2009 - 04.2012
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Utilized scripted conversation prompts to convey current account information and obtain payments.
Automotive Technician / Sales Associate
Just Tires
Culver City, CA
04.2005 - 10.2008
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Rotated, mounted and balanced tires, and performed wheel alignments on cars, trucks and vans.
Education
Certified Technician - Automotive Industry
Universal Technical Institute of California Inc
Rancho Cucamonga, CA2006
Skills
- Impressive ability to motivate and manage auto service staff
- Substantial knowledge of vehicle repairs on various makes and models
- Ability to diffuse and resolute customer/employee conflict
- Capacity to efficiently dispatch work to ensure timely vehicle completion
Timeline
Service Drive Manager (prev. Service Advisor)
Culver City Honda
12.2017 - Current
Independent Franchise Operator / Sales Associate (Non-owner)
Snap-on Inc
01.2009 - 04.2012
Automotive Technician / Sales Associate
Just Tires
04.2005 - 10.2008
Service Advisor
Various Dealerships
Certified Technician - Automotive Industry
Universal Technical Institute of California Inc