Jeramie Jones
Los Angeles
Summary
Dedicated Service Drive Manager looking to leverage 13 years of automotive experience to take on a dynamic role with a growth-oriented operation. Highly effective at driving quality and service improvements to build loyal, satisfied customers.
Overview
20
20
years of professional experience
Work History
Service Advisor
Various Dealerships
- Pleasantly greeted customers and asked open-ended question to accurately determine their needs.
- Carried out active deliveries ensuring understood work performed, details of charges, and service needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Dealerships included: Motorvillage LA, Hooman Chrysler Dodge Jeep Ram, Manhattan Beach Toyota, and Beverly Hills Inifiniti.
Service Drive Manager (prev. Service Advisor)
Culver City Honda
12.2017 - Current
- Increased service gross approx. 13% within first month as Drive Manager
- Increased overall service employee self studies approx. 10% through conducting meetings and setting individual accountability expectations
- Decreased service policy from $12,934 to $7,089
- Supervising the service advisors, monitoring the service drive, greeting customers, working with technicians and parts personnel, and assisting the service manage as directed
Independent Franchise Operator / Sales Associate (Non-owner)
Snap-on Inc
01.2009 - 04.2012
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Utilized scripted conversation prompts to convey current account information and obtain payments.
Automotive Technician / Sales Associate
Just Tires
04.2005 - 10.2008
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Rotated, mounted and balanced tires, and performed wheel alignments on cars, trucks and vans.
Education
Certified Technician - Automotive Industry
Universal Technical Institute of California Inc
Rancho Cucamonga, CA2006
Skills
- Impressive ability to motivate and manage auto service staff
- Substantial knowledge of vehicle repairs on various makes and models
- Ability to diffuse and resolute customer/employee conflict
- Capacity to efficiently dispatch work to ensure timely vehicle completion
Timeline
Service Drive Manager (prev. Service Advisor)
Culver City Honda
12.2017 - Current
Independent Franchise Operator / Sales Associate (Non-owner)
Snap-on Inc
01.2009 - 04.2012
Automotive Technician / Sales Associate
Just Tires
04.2005 - 10.2008
Service Advisor
Various Dealerships
Certified Technician - Automotive Industry
Universal Technical Institute of California Inc
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