Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rren Shapiro

Tustin

Summary

Management professional with 25+ years experience in the automobile industry. Including general management of multiple locations, numerous employees, employee development, team building, inventory control, overall shop production, complete customer relationships and satisfaction. Proven ability to increase and maintain sales, improve productivity, reduce return service rate. Able to multi task at high volume.

Looking for a stable environment with the ability to compensate with productivity. 

Overview

30
30
years of professional experience

Work History

Service Advisor / Service Manager

Cerritos Dodge
11.2018 - Current
  • Informed customers of service needs, completion times and service expenses to provide exemplary customer service while maintaining top sale associate.
  • Handled customer issues with confidence, using policies and procedures to provide effective resolution.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered excellent customer service, resulting in consistent 960% customer satisfaction rating.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Service Manager

American Tire And Brake
04.2017 - 10.2018
  • Increased sales and production by 60% in one year through restructure of business line.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Worked with suppliers to outline improvement strategies like inventory and pricing
  • Hired and trained new staff.
  • Cultivated and strengthened lasting client relationships.
  • Created new revenue streams through advertising and relationships
  • Ensured that each guest's experience was positive, memorable and consistent.

Service Manager

Laguna Niguel Auto Center
01.2011 - 04.2017

Responsible for leading the activities within the shop to achieve positive sales results. Addressed daily automotive service concerns. Worked closely with the automotive technicians. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services. Managed inventory, in-store sales and promotions. Proactively maintained constant communication with customers to ensure excellent customer service and high online reviews. Addressed daily automotive service concerns. Worked closely with the automotive technicians.

Service Manager

Pacific Automotive
09.2003 - 09.2010
Manage daily operation of a high volume automotive repair facility. Clearly defined employee responsibilities and tracked performance. Ensured that customer and employee areas were kept clean and organized. Assisted with initial diagnostics and supervised vehicle work. Managed service requests, prepared estimate listing such requests and service needed.  Ensured timely completion of vehicle services. 

General Manager

Econo Lube N Tune
03.1995 - 08.2003

Managed and Monitored everyday activities of 7 locations. Overlooked management, staff, sales and productions. Managed strict budgets, maintained schedules and increased sales and production. Achieved weekly and monthly goals. Hired and terminated employees according to needs all while ensured franchise reputation.

Started as Service writer March 1995. Promoted to Asst Manager May 1995. Promoted to Store Manager July 1995. Promoted to General Manager Sept 1996

Education

High School Diploma - undefined

Mission Viejo High School
Mission Viejo, Ca
1988

Small Business Management, Automotive Service And Repair

Saddleback College
Mission Viejo, CA

Skills

  • Considerable experience managing sales and interacting with customers
  • Solid grasp of Automotive sales and operations
  • Remarkable ability to motivate and manage a sales and service staff
  • Ability to courteously handle customer service issues and maintain relationships
  • Strong organizational and communications skills
  • Ability to multi task efficiently
  • Quick learner with an ability to easily grasp new business trend ideas, concepts, methods and sales techniques
  • Extremely dependable, energetic and self motivated

Timeline

Service Advisor / Service Manager

Cerritos Dodge
11.2018 - Current

Service Manager

American Tire And Brake
04.2017 - 10.2018

Service Manager

Laguna Niguel Auto Center
01.2011 - 04.2017

Service Manager

Pacific Automotive
09.2003 - 09.2010

General Manager

Econo Lube N Tune
03.1995 - 08.2003

High School Diploma - undefined

Mission Viejo High School

Small Business Management, Automotive Service And Repair

Saddleback College
Rren Shapiro