Jenny Layong
North Bay,Ontario
Summary
Versatile and dedicated Resource Teacher with focus on individual needs of special education students. Empathetic and accommodating in design and implementation of hands-on lessons. Exceptional skills working with teachers, parents and specialists to meet educational needs of students. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Part Time Resource Teacher
Montessori Children's House
08.2023 - Current
- Assessed student needs to determine appropriate level of required support.
- Assisted in development of individualized learning plans for student success.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Removed trash, debris and other waste materials from premises.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Managed classroom behavior effectively, creating a safe and supportive environment conducive to learning.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Volunteer Crew Member
Heritage Railway & Carousel Company
06.2023 - Current
- Greets riders at the entrance gate to the train platform
- Duties include of taking or punching train and carousel tickets, driving the train, being a conductor and in some cases helping customers onto the train and carousel animals
- Ensuring children under the age of two are accompanied by adults
- Ensuring safety chains are properly connected.
Aupair-Cultural Exchange
Zeraiq Family
11.2019 - 08.2020
- Mentored host family's kids' to support collaborative learning and further promote educational unit objectives
- Doing light household chores
- Drop off and pick up kid to and from school
- Attended multicultural programs and gatherings and socialized with different nationalities.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Technical Support Representative
Teleperfomance Philippines
05.2018 - 11.2019
- Take customer calls and resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Documented support interactions for future reference
- Translated complex technical issues into digestible language for non-technical users
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Used ticketing systems to manage and process support actions and requests
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, TV, and emails
- Managed high levels of call flow and responded to customers' technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Private Tutor/Nanny
Durman Family
06.2017 - 01.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Communicated with parents to develop appropriate tutoring lessons
- Developed student confidence through positive reinforcement strategies
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Domestic Helper
Ahlamary Family
04.2015 - 03.2017
- Does all the cleaning, cooking, child care, and other daily household duties.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
The Sisters of Mary School-Girlstown
Talisay City, Cebu12.2007
Skills
- Customer Service
- Time management
- Documentation and Reporting
- Verbal and written communication
- Teamwork and Collaboration
- Physically strong
- Cleaning and organizing abilities
- Active Listening and Learning
- Dedicated and Strong Work Ethic
- Attention to detail and accuracy
Languages
English
Full Professional
Tagalog
Native or Bilingual
Arabic
Limited Working
Timeline
Part Time Resource Teacher
Montessori Children's House
08.2023 - Current
Volunteer Crew Member
Heritage Railway & Carousel Company
06.2023 - Current
Aupair-Cultural Exchange
Zeraiq Family
11.2019 - 08.2020
Technical Support Representative
Teleperfomance Philippines
05.2018 - 11.2019
Private Tutor/Nanny
Durman Family
06.2017 - 01.2018
Domestic Helper
Ahlamary Family
04.2015 - 03.2017
High School Diploma -
The Sisters of Mary School-Girlstown
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