Jenny Clough
Ottawa,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cast Member - Fantasmic
Walt Disney World
05.2023 - 08.2023
- Responsible for ensuring guest safety by knowing protocols and maintaining familiarity with emergency exit routes
- Facilitate a seamless guest experience through theater setup, cleaning, and providing assistance with seating navigation.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Guest Flow Team
Walt Disney World
06.2022 - 08.2022
- Responsible for safety and traffic flow of large crowds and guests navigation through Magic Kingdom park.
Supervisor
The SconeWitch
07.2021 - 04.2022
- Responsible for opening and closing duties, supervising coworkers, assisting customers, preparing scones, sandwiches and coffees.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Seasonal Sales Associate
Marshalls
08.2020 - 02.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Guest Experience Leader
Macdonald's
08.2016 - 03.2020
- Responsible for taking orders, assembling orders, handling money, operating a cash register, supervising coworkers and more.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
Advertising & Marketing
Algonquin College
Ottawa, ON04.2026
Bachelor of Arts - Child Studies
Carleton University
Ottawa, ON09.2020
Skills
- Problem Solving
- Communication
- Computer Savvy
- Responsibility
- Time Management
- Listening skills
- Leadership
- Reliability
- Creativity and Innovation
- Customer service excellence
- Attention to detail
- Interpersonal skills
Certification
- WHMIS
- Smart Serve
- Food Handlers Certificate
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cast Member - Fantasmic
Walt Disney World
05.2023 - 08.2023
Guest Flow Team
Walt Disney World
06.2022 - 08.2022
Supervisor
The SconeWitch
07.2021 - 04.2022
Seasonal Sales Associate
Marshalls
08.2020 - 02.2021
Guest Experience Leader
Macdonald's
08.2016 - 03.2020
Advertising & Marketing
Algonquin College
Bachelor of Arts - Child Studies
Carleton University
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