PAIGE ESPINOZA
Hollywood and Vine
National City
10
years of professional experience
Customer service professional with experience in fast-paced retail and food service. Delivers welcoming guest interactions, maintains organized store areas, and supports team objectives through effective communication and strong work ethic. Skilled in stocking and merchandising, ensuring a safe and customer-ready environment. Eager to enhance GameStop’s sales culture and provide exceptional guest service during peak seasons.
Work History
Cast Member
7 Months- Greeted guests promptly and provided friendly, attentive service throughout their visit.
- Delivered accurate food and drink orders and recommended specials to elevate guest satisfaction.
- Sanitized surfaces, equipment, and dining areas to ensure a safe and welcoming environment for guests.
- Restocked supplies and organized customer areas to enhance service flow and guest experience.
- Followed strict food safety and hygiene procedures to uphold exceptional health ratings.
- Completed daily task lists, including ingredient prep, equipment setup, and end-of-day cleaning.
Paraprofessional
2 Years 2 Months- Assisted students and staff by answering questions and clarifying available services to enhance understanding.
- Organized workflow and delegated tasks to streamline administrative processes.
- Reviewed standardized testing results to pinpoint areas for student improvement.
Online Grocery Shopper
2 Years- Selected and prepared customer orders with accuracy, following detailed instructions to ensure satisfaction.
- Coordinated with customers to manage substitutions and address concerns, enhancing overall satisfaction.
- Organized delivery routes to improve efficiency and ensure timely order fulfillment.
- Maintained a clean, sanitized vehicle to ensure safe handling of food items.
- Restocked shelves and created visually appealing displays to enhance customer experience and promote sales.
Associate
2 Years 4 Months- Prepared pizzas using correct portioning, recipes, and baking procedures to maintain product quality.
- Prepared sauces, batters, and ingredients for daily operations and future service to ensure freshness.
- Monitored inventory, removing expired items to uphold food safety standards and ensure quality during service.
- Created specialty and promotional menu items consistently, enhancing customer satisfaction and supporting sales initiatives.
Associate
2 Years 5 Months- Delivered friendly customer service, fostering positive customer interactions at checkout and on sales floor.
- Managed currency transactions accurately and followed loss-prevention procedures.
- Restocked and front-faced merchandise, ensuring organized and appealing store environment for customers.
- Wrapped and prepared customer purchases for carry-out or delivery.
- Completed tasks efficiently, utilizing downtime to uphold cleanliness and organization throughout the store.
Associate
1 Year 1 Month- Delivered exceptional customer service by helping guests locate products and addressing inquiries, enhancing overall shopping experience.
- Resolved customer concerns professionally to maintain high satisfaction levels.
- Promoted loyalty programs and handled transactions including cash, cards, and gift certificates.
- Promoted loyalty programs while processing transactions with cash, cards, and gift certificates, contributing to customer retention.
- Addressed customer concerns professionally, ensuring high satisfaction levels and fostering repeat business.
Education
Bachelor of Business Administration - Business Administration
Expected
Associate of Arts - Theater Arts
GPA: 3.33
Skills
Customer engagement
Sales support
Merchandising maintenance
Task prioritization
Active Listening & Problem Solving
Problem solving
Reliability & Professionalism
Bilingual Communication
MS Office
Networking
Customer Relationship Management
Visual design
Event Coordination
Promotional Material Preparation
Problem Resolution
Timeline
Cast Member
Hollywood and Vine
06.2024 - 01.2025Read More
Paraprofessional
Kaufman Elementary
03.2022 - 05.2024Read More
Online Grocery Shopper
Walmart
08.2020 - 08.2022Read More
Associate
Little Caesar’s
04.2020 - 08.2022Read More
Associate
Kirkland’s
07.2016 - 12.2018Read More
Associate
Dollar Tree
06.2015 - 07.2016Read More
Lone Star College
Associate of Arts from Theater Arts
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Sam Houston State University
Bachelor of Business Administration from Business Administration
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