Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jenny Brizard

Jenny Brizard

Scarborough,ON

Summary

Client-focused bilingual professional with strong experience in retail operations, cash handling, and customer service. Proven ability to process transactions accurately, manage point-of-sale systems, and maintain a balanced till in fast-paced, high-volume environments. Skilled at building customer rapport, resolving issues efficiently, and ensuring a positive shopping experience. Holds a DEC in Interior Design, bringing a keen eye for aesthetics and product presentation—an asset for enhancing the customer experience in a nursery setting

Overview

24
24
years of professional experience

Work History

Customer Care & Insurance Advisor -Remote

Infinitum assurance
Toronto, Ontario
09.2016 - Current
  • Advised clients on home and auto insurance products, created new policies, and responded to complex coverage questions.
  • Built long-term client relationships by delivering tailored service and earning trust through clarity and transparency.
  • Managed incoming inquiries, policy renewals, and documentation with high attention to detail.

Client Care Specialist-Remote Contract

Wealthsimple
Toronto, ON
01.2024 - 05.2024
  • Delivered personalized support to a broad range of clients using the company’s digital investment platform.
  • Assisted clients with account inquiries, guided them through product options, and ensured a smooth client onboarding process.
  • Resolved time-sensitive issues through clear communication, patience, and accurate follow-up.
  • Maintained a high level of professionalism and confidentiality while working in a fast-paced financial environment.

Intake Counselor

Homewood Health
Montreal, QC
10.2013 - 04.2015
  • Handled incoming calls from clients in crisis or vulnerable emotional states with compassion and discretion.
  • Assessed individual needs and connected clients to appropriate services or mental health professionals.
  • Developed strong listening and triage skills under pressure, balancing empathy with efficient case handling.

Insurance Advisor

TD insurance
Montreal, Quebec
09.2008 - 06.2012
  • Provided personalized advice and sales support for home and auto insurance products to both new and existing clients.
  • Handled high volumes of inbound inquiries, delivering clear and accurate information to help clients make informed decisions.
  • Processed new applications, renewals, and policy adjustments while ensuring compliance with regulatory standards.
  • Consistently met or exceeded sales and service targets in a fast-paced, metrics-driven environment.
  • Collaborated with internal departments to resolve client concerns efficiently and with a customer-first mindset.

Merchandiser/Customer Service Cashier

Zara Canada
Montreal, Quebec
09.2001 - 06.2006
  • Executed visual merchandising changes in alignment with headquarters’ guidelines from Spain.
  • Selected as part of the core team to open all new Zara stores in Canada, ensuring brand standards were met.
  • Provided backup cashier support during peak hours and managed nightly till closing procedures.
  • Maintained a clean, organized, and visually appealing store environment.
  • Delivered exceptional customer service, assisting clients with product selection and inquiries.
  • Trained and mentored new staff to ensure consistent service and operational standards.


Education

Associate of Arts - Interior Design

Lasalle College
Montreal, None
07-2010

Associate of Arts - Performing Arts

Randolph Academy For The Performing Arts
Toronto

Skills

  • Extensive experience in customer service and client relations
  • Empathetic, solutions-oriented, and committed to delivering a positive client experience
  • Bilingual: French & English
  • Cash handling & POS operation
  • Inventory & stock organization
  • Visual presentation & merchandising
  • Attention to detail
  • Excellent problem-solving and conflict resolution abilities
  • Team-oriented while also able to work independently with minimal supervision

Languages

French
Native/ Bilingual

References

References available upon request.

Timeline

Client Care Specialist-Remote Contract

Wealthsimple
01.2024 - 05.2024

Customer Care & Insurance Advisor -Remote

Infinitum assurance
09.2016 - Current

Intake Counselor

Homewood Health
10.2013 - 04.2015

Insurance Advisor

TD insurance
09.2008 - 06.2012

Merchandiser/Customer Service Cashier

Zara Canada
09.2001 - 06.2006

Associate of Arts - Interior Design

Lasalle College

Associate of Arts - Performing Arts

Randolph Academy For The Performing Arts

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Jenny Brizard