Hemang Jivanramjiwala

Client detail- Rogers (small business department)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

• Communicate with customers through inbound calls that have questions about wireless phone number migrations (Shaw to Rogers migration process).
• Identify customer needs through active listening to answer questions, assist with troubleshooting.
• Use multiple computer systems to research products, services, common problems and solutions offered.
• Educate customers on new products, services, and promotions available after the migration, offering personalized recommendations based on their needs.
• Follow up with customers post-migration to ensure satisfaction, address any outstanding issues, and gather feedback.
• Maintain a positive and professional demeanor during all customer interactions, striving to exceed service expectations and build customer loyalty.

• Met personal monthly personal sales goals on a regular basis Sales goals
• Researched and recommended new potential sales opportunities to management.
• Recommended service and profit enhancement posibilities.
• Developed customer and colleague networks.
• Opened and maintained new business accounts.
• Conducted internet and wireless phone service presentations in public and private settings.
• provide wireless solutions and excellent service to our customers with selling mobile phones and plans that fits their lifestyle