Jennifer Mae Buaron-Cantillo
Red Deer,Canada
Summary
Results-driven senior bank analyst with a proven track record of excellence in addressing diverse client requests and concerns. Adept at providing unwavering professionalism and robust customer service. Demonstrates equal proficiency in independent work or collaborative efforts with fellow bank staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Canada Trust
Red Deer, Canada
01.2024 - Current
- Address customer needs by efficiently handling retail bank transactions while building personal connections to ensure a positive and personalized banking experience.
Customer Service Representative
The Brick
Red Deer, AB
04.2024 - 08.2024
- Respond to customer inquiries professionally, provide solutions, and promote loyalty through exceptional customer support. Take payments, handle cashier duties, and perform closing cash procedures. Review and follow up on order reports daily.
MATH INSTRUCTOR
Mathnasium Learning Center
Red Deer, Canada
12.2023 - 02.2024
- Provide personalized math education to students, create a positive learning environment, and apply the Mathnasium way of teaching.
EXPEDITOR/EDUCATOR
Lululemon Athletica Canada Inc.
Red Deer, Canada
09.2023 - 01.2024
- Facilitate product transfers and salesfloor moves, receive and unpack deliveries per company standards, and engage with guests to ensure a positive customer experience that values their time.
TRADE & TRANSACTION SR. ANALYST
Deutsche Bank
Bonifacio Global City, Philippines
08.2022 - 07.2023
- Ensure timely and accurate execution of Derivative trade capture, affirmation, and allocations; engage with counterparties to confirm trade activity on the trade date; contribute to the implementation of industry initiatives and internal efficiencies; provide support and analysis for ad- hoc requests; and collaborate with counterparties to affirm all payments.
SENIOR BANK OPERATIONS ANALYST | FRENCH ASSOCIATE
Manulife Business Processing Services
Quezon City, Philippines
11.2015 - 08.2022
- Efficiently manage and process transactions for deposits, investments, loans, and mortgage products, including generating and processing daily financial reports. Address inquiries from business units regarding Manulife Bank's products and processes, collaborate on process improvements and ensure adherence to AML guidelines by applying enhanced due diligence for politically exposed persons, high-risk clients, and bank regulations. Provide operational support to other bank staff, including training, coaching, and translating French documents to English, along with fulfilling other assigned duties.
ACCOUNTS RECEIVABLE - CHARGEBACK SPECIALIST
U.S. Auto Parts Network (PH) Corp.
Mandaluyong, Philippines
06.2014 - 11.2015
- Ensure timely and efficient analysis of chargebacks/deductions, identify proper resolutions, conduct thorough research, maintain effective communication, and appropriately document the collection process, including disputing invalid claims with supporting documentation.
Immigration Council
Red Deer Local Immigration Partnership
Red Deer, AB
11.2023 - Current
Student Councilor
RDP Student's Association
Red Deer, AB
10.2023 - 04.2024
Treasurer
Red Deer Polytechnic Filipino
Red Deer, Canada
10.2023 - 04.2024
Volunteer
TD Tree Days
Red Deer, Canada
09.2023 - 09.2023
Volunteer
Red Deer Food Bank
Red Deer, Canada
09.2023 - 09.2023
Education
Business Diploma -
Red Deer Polytechnic
Red Deer, Canada06.2025
Bachelor of Science - Mathematics
Polytechnic University of the Philippines
Manila, Philippines05.2014
Skills
- Customer Service
- Attention to detail
- Foreign Language
- Decision-making
- Critical thinking
- Adaptibility
- Management skills
- Leadership
- Crisis Intervention
- Mental Health
Certification
- Mental Health First Aid Certification, Mental Health Commission of Canada Red Deer, Canada
- ASIST: Applied Suicide Intervention Skills Training, Centre for Suicide Prevention Red Deer, Canada
Accomplishments
- President's Lister | Fall 2023 and Winter 2024
Languages
French
Elementary
English
Professional
Timeline
Customer Service Representative
The Brick
04.2024 - 08.2024
Customer Experience Associate
TD Canada Trust
01.2024 - Current
MATH INSTRUCTOR
Mathnasium Learning Center
12.2023 - 02.2024
Immigration Council
Red Deer Local Immigration Partnership
11.2023 - Current
Student Councilor
RDP Student's Association
10.2023 - 04.2024
Treasurer
Red Deer Polytechnic Filipino
10.2023 - 04.2024
Volunteer
TD Tree Days
09.2023 - 09.2023
Volunteer
Red Deer Food Bank
09.2023 - 09.2023
EXPEDITOR/EDUCATOR
Lululemon Athletica Canada Inc.
09.2023 - 01.2024
TRADE & TRANSACTION SR. ANALYST
Deutsche Bank
08.2022 - 07.2023
SENIOR BANK OPERATIONS ANALYST | FRENCH ASSOCIATE
Manulife Business Processing Services
11.2015 - 08.2022
ACCOUNTS RECEIVABLE - CHARGEBACK SPECIALIST
U.S. Auto Parts Network (PH) Corp.
06.2014 - 11.2015
Business Diploma -
Red Deer Polytechnic
Bachelor of Science - Mathematics
Polytechnic University of the Philippines
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