Jennifer (Jen) Mantel
Waterloo,ON
Summary
Dynamic customer experience leader with a proven track record at Northern Digital Inc. Skilled in cross-functional collaboration and problem resolution, I excel in advocating for clients and driving process improvements. My strong organizational abilities and data management expertise have consistently enhanced customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Sr Customer Experience Specialist
Northern Digital Inc
11.2021 - Current
Customer Care Specialist
Northern Digital Inc
11.2010 - 11.2021
Sole Proprietor
The Neat Freak
01.2005 - 10.2010
Inside Sales Account Manager
MKS Inc
05.2001 - 01.2004
Maintenance Renewal Representative
MKS Inc
12.1999 - 05.2001
Education
Bluevale Collegiate Institute
Waterloo, ONIntegrity Communications Certificate Course
01-2025
Skills
- Customer Experience Leadership
- Cross-functional Collaboration
- Communication
- Organization
- Client Advocacy
- Computer Skills / Administrative
- Resourceful / Time Management
- Data Management
- Problem Resolution
- Employee Coaching
- Process Improvement
- Global Logistics Knowledge
- Epicor ERP - Advanced
- Salesforce User - Beginner
Timeline
Sr Customer Experience Specialist
Northern Digital Inc
11.2021 - Current
Customer Care Specialist
Northern Digital Inc
11.2010 - 11.2021
Sole Proprietor
The Neat Freak
01.2005 - 10.2010
Inside Sales Account Manager
MKS Inc
05.2001 - 01.2004
Maintenance Renewal Representative
MKS Inc
12.1999 - 05.2001
Bluevale Collegiate Institute
Integrity Communications Certificate Course
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