JENNIFER WELLS
OXNARD
Summary
Successful Counter representative with more than 18 years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills.
Overview
19
19
years of professional experience
Work History
Environmental Healthy Public Counter Technician
Ventura County
06.2006 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Supervisor
Ventura County Environmental Health
06.2006 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Glendale High School
Glendale, CASkills
- Money handling
- Data verification
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Computer proficiency
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
- Problem-solving aptitude
Accomplishments
Developed and wrote procedural manual for the front counter for use by all counter technicians.
Set up all necessary information with Human Resources for new hires.
Timeline
Environmental Healthy Public Counter Technician
Ventura County
06.2006 - Current
Supervisor
Ventura County Environmental Health
06.2006 - Current
High School Diploma -
Glendale High School
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