Jennifer Webb
Hamilton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Amazing Adventures Indoor Playground
Hamilton, ON
03.2016 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat visits.
- Trained new staff on service protocols and customer engagement techniques.
- Managed conflict resolution effectively, maintaining a positive environment for guests and staff.
- Monitored inventory levels of supplies, optimizing procurement processes to reduce costs.
- Booking and invoicing events.
Housekeeper
St Andrews Lodge
Hamilton, ON
02.2009 - 05.2011
- Maintained cleanliness and order in residence to enhance living environment.
- Coordinated meal preparation and service, adhering to dietary requirements and preferences of residents.
- Supported residents in completing essential daily activities to promote independence and well-being.
Administrative Assistant
Accessible Computing
Hamilton, ON
03.2003 - 01.2008
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Processed invoices accurately and efficiently to support timely payments. Assisted in maintaining organized financial records to facilitate audits. Collaborated with team members to resolve discrepancies in billing.
- Responded to calls promptly, addressing customer needs and providing accurate information.
- Facilitated transportation and deployment of computer hardware and software to enhance operational efficiency.
Education
Family And Community Services
National Academy of Health And Business
Hamilton, ONSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Appointment scheduling
- Paperwork processing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Amazing Adventures Indoor Playground
03.2016 - Current
Housekeeper
St Andrews Lodge
02.2009 - 05.2011
Administrative Assistant
Accessible Computing
03.2003 - 01.2008
Family And Community Services
National Academy of Health And Business