Jennifer Schlotterbeck
Redlands,CA
Summary
I started my career with the San Bernardino County Sheriff's Department as a Call Taker. I came to the Fontana Police Department as a Police Dispatcher I. During my career here I've held the positions of Dispatcher I, Dispatcher II/Communications Training Officer, Mentor, Member of Peer Support, Tactical Dispatcher, and Dispatch Shift Supervisor. I'm currently the Acting Dispatch Supervisor, a role I was honored to be selected for. I feel that my years of experience, training, knowledge, and the dedication I have to the Dispatch Center and the Police Department make me a competitive candidate for the Communications Supervisor position.
Overview
23
23
years of professional experience
Work History
Acting Dispatch Supervisor
City Of Fontana
17005 Upland Ave, Fontana CA 92335
12.2024 - Current
- Overseeing the efficient and effective operation of the Dispatch Center in coordination with other supervisors.
- Scheduling and maintaining dispatcher time records, shift deployments, and leave requests.
- Maintaining Dispatch Center database systems such as CAD/File Maintenance, Viper, Executime, MSAG misroutes, Code Red activations, ACIM activations, Guardian Tracker, Text-to-911/GEMS EMedia, Eventide Voice Logger, and Rapid Deploy.
- Completing and approving annual evaluations ensuring dispatch compliance with policies and procedures, as well as encouraging growth and professional development,
Dispatch Shift Supervisor
City of Fontana
17005 Upland Ave, Fontana CA 92335
04.2019 - Current
- Managed resources effectively during periods of high call volume, prioritizing emergencies appropriately as well as dispatching calls appropriately.
- Ensured smooth operations by diligently monitoring workload of dispatchers during each shift and supporting them when needed.
- Provided excellent customer service when interacting with callers, addressing concerns with empathy and professionalism.
- Delivered quality assurance measures to ensure accuracy in call handling and dispatch procedures such as bi-annually completing evaluations as well as annual evaluations.
- Monitored dispatcher adherence to policies and procedures, taking corrective action as necessary to maintain standards.
Tactical Dispatcher
City of Fontana
17005 Upland Ave, Fontana CA 92335
04.2012 - Current
- Dispatched emergency services, responding promptly to urgent situations for our SWAT and CNT teams.
- Facilitated coordination and communication between departments/teams, and resources.
- Kept an accurate account via documentation in our CAD system of the steps taken by our SWAT and CNT teams to come to a peaceful resolution during emergency or crisis situations.
Police Dispatcher II
City of Fontana
17005 Upland Ave, Fontana CA 92335
10.2007 - 04.2019
- Receiving and handling all incoming emergency and non-emergency communications including radio communications and text to 911.
- Documenting such calls and field activities for department members and support resources in our CAD system.
- Ensuring such calls are dispatched to the appropriate corresponding units.
- Maintaining a high level of accuracy in data entry into the CAD system.
- Mentored, trained, and evaluated new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the Dispatch Center.
- Assisted callers in emergency situations with appropriate information, support, with respect and empathy.
Dispatch Shift Supervisor
City Of Fontana
17005 Upland Ave, Fontana CA 92335
09.2005 - 10.2007
- Managed resources effectively during periods of high call volume, prioritizing emergencies appropriately as well as dispatching calls appropriately.
- Ensured smooth operations by diligently monitoring workload of dispatchers during each shift and supporting them when needed.
- Provided excellent customer service when interacting with callers, addressing concerns with empathy and professionalism.
- Delivered quality assurance measures to ensure accuracy in call handling and dispatch procedures such as bi-annually completing evaluations as well as annual evaluations.
- Monitored dispatcher adherence to policies and procedures, taking corrective action as necessary to maintain standards.
Police Dispatcher II
City of Fontana
17005 Upland Ave, Fontana CA 92335
09.2003 - 07.2005
- Receiving and handling all incoming emergency and non-emergency communications including radio communications and text to 911.
- Documenting such calls and field activities for department members and support resources in our CAD system.
- Ensuring such calls are dispatched to the appropriate corresponding units.
- Maintaining a high level of accuracy in data entry into the CAD system.
- Mentored, trained, and evaluated new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the Dispatch Center.
- Assisted callers in emergency situations with appropriate information, support, with respect and empathy.
Police Dispatcher I
City of Fontana
17005 Upland Ave, Fontana CA 92335
09.2001 - 09.2003
- Receiving and handling all incoming emergency and non-emergency communications including radio communications and text to 911.
- Documenting such calls and field activities for department members and support resources in our CAD system.
- Ensuring such calls are dispatched to the appropriate corresponding units.
- Maintaining a high level of accuracy in data entry into the CAD system.
Education
POST Dispatcher Certification - Police Dispatching
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Colton High School
Colton, CA06-1999
Skills
- Dispatch operations
- Team leadership
- Schedule coordination
- Communication skills
- Problem solving
- Performance monitoring
- Conflict resolution
- Customer service
- Staff training
- Data entry
- Equipment maintenance
- Quality assurance
Timeline
Acting Dispatch Supervisor
City Of Fontana
12.2024 - Current
Dispatch Shift Supervisor
City of Fontana
04.2019 - Current
Tactical Dispatcher
City of Fontana
04.2012 - Current
Police Dispatcher II
City of Fontana
10.2007 - 04.2019
Dispatch Shift Supervisor
City Of Fontana
09.2005 - 10.2007
Police Dispatcher II
City of Fontana
09.2003 - 07.2005
Police Dispatcher I
City of Fontana
09.2001 - 09.2003
POST Dispatcher Certification - Police Dispatching
San Bernardino Valley College
High School Diploma -
Colton High School