Jennifer Schlotterbeck
Redlands,CA
Summary
I started my career with the San Bernardino County Sheriff's Department as a Call Taker. I came to the Fontana Police Department as a Police Dispatcher I. During my career here I've held the positions of Dispatcher I, Dispatcher II/Communications Training Officer, Mentor, Member of Peer Support, Tactical Dispatcher, and Dispatch Shift Supervisor. I'm currently the Acting Dispatch Supervisor, a role I was honored to be selected for. I feel that my years of experience, training, knowledge, and the dedication I have to the Dispatch Center and the Police Department make me a competitive candidate for the Communications Supervisor position.
Overview
23
23
years of professional experience
Work History
Acting Dispatch Supervisor
City Of Fontana
12.2024 - Current
- Overseeing the efficient and effective operation of the Dispatch Center in coordination with other supervisors.
- Scheduling and maintaining dispatcher time records, shift deployments, and leave requests.
- Maintaining Dispatch Center database systems such as CAD/File Maintenance, Viper, Executime, MSAG misroutes, Code Red activations, ACIM activations, Guardian Tracker, Text-to-911/GEMS EMedia, Eventide Voice Logger, and Rapid Deploy.
- Completing and approving annual evaluations ensuring dispatch compliance with policies and procedures, as well as encouraging growth and professional development,
Dispatch Shift Supervisor
City of Fontana
04.2019 - Current
- Managed resources effectively during periods of high call volume, prioritizing emergencies appropriately as well as dispatching calls appropriately.
- Ensured smooth operations by diligently monitoring workload of dispatchers during each shift and supporting them when needed.
- Provided excellent customer service when interacting with callers, addressing concerns with empathy and professionalism.
- Delivered quality assurance measures to ensure accuracy in call handling and dispatch procedures such as bi-annually completing evaluations as well as annual evaluations.
- Monitored dispatcher adherence to policies and procedures, taking corrective action as necessary to maintain standards.
Tactical Dispatcher
City of Fontana
04.2012 - Current
- Dispatched emergency services, responding promptly to urgent situations for our SWAT and CNT teams.
- Facilitated coordination and communication between departments/teams, and resources.
- Kept an accurate account via documentation in our CAD system of the steps taken by our SWAT and CNT teams to come to a peaceful resolution during emergency or crisis situations.
Police Dispatcher II
City of Fontana
10.2007 - 04.2019
- Receiving and handling all incoming emergency and non-emergency communications including radio communications and text to 911.
- Documenting such calls and field activities for department members and support resources in our CAD system.
- Ensuring such calls are dispatched to the appropriate corresponding units.
- Maintaining a high level of accuracy in data entry into the CAD system.
- Mentored, trained, and evaluated new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the Dispatch Center.
- Assisted callers in emergency situations with appropriate information, support, with respect and empathy.
Dispatch Shift Supervisor
City Of Fontana
09.2005 - 10.2007
- Managed resources effectively during periods of high call volume, prioritizing emergencies appropriately as well as dispatching calls appropriately.
- Ensured smooth operations by diligently monitoring workload of dispatchers during each shift and supporting them when needed.
- Provided excellent customer service when interacting with callers, addressing concerns with empathy and professionalism.
- Delivered quality assurance measures to ensure accuracy in call handling and dispatch procedures such as bi-annually completing evaluations as well as annual evaluations.
- Monitored dispatcher adherence to policies and procedures, taking corrective action as necessary to maintain standards.
Police Dispatcher II
City of Fontana
09.2003 - 07.2005
- Receiving and handling all incoming emergency and non-emergency communications including radio communications and text to 911.
- Documenting such calls and field activities for department members and support resources in our CAD system.
- Ensuring such calls are dispatched to the appropriate corresponding units.
- Maintaining a high level of accuracy in data entry into the CAD system.
- Mentored, trained, and evaluated new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the Dispatch Center.
- Assisted callers in emergency situations with appropriate information, support, with respect and empathy.
Police Dispatcher I
City of Fontana
09.2001 - 09.2003
- Receiving and handling all incoming emergency and non-emergency communications including radio communications and text to 911.
- Documenting such calls and field activities for department members and support resources in our CAD system.
- Ensuring such calls are dispatched to the appropriate corresponding units.
- Maintaining a high level of accuracy in data entry into the CAD system.
Education
POST Dispatcher Certification - Police Dispatching
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Colton High School
Colton, CA06-1999
Skills
- Dispatch operations
- Team leadership
- Schedule coordination
- Communication skills
- Problem solving
- Performance monitoring
- Conflict resolution
- Customer service
- Staff training
- Data entry
- Equipment maintenance
- Quality assurance
Timeline
Acting Dispatch Supervisor
City Of Fontana
12.2024 - Current
Dispatch Shift Supervisor
City of Fontana
04.2019 - Current
Tactical Dispatcher
City of Fontana
04.2012 - Current
Police Dispatcher II
City of Fontana
10.2007 - 04.2019
Dispatch Shift Supervisor
City Of Fontana
09.2005 - 10.2007
Police Dispatcher II
City of Fontana
09.2003 - 07.2005
Police Dispatcher I
City of Fontana
09.2001 - 09.2003
POST Dispatcher Certification - Police Dispatching
San Bernardino Valley College
High School Diploma -
Colton High School
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