Jennifer Schaefer
Waterloo,ON
Summary
Resourceful manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver, well-known for creating positive workplace culture and high-performing teams. Dedicated professional who is consistent in exceeding expectations.
Overview
17
17
years of professional experience
Work History
Program Manager; Pet Parent Support Network
Toronto Humane Society
Toronto, ON
09.2021 - Current
- Remotely hired and coached team of up to 40 volunteers on client care techniques, policy updates and performance improvement plans to accomplish challenging goals.
- Recognized and formally acknowledged outstanding staff performance to boost team morale.
- Addressed and resolved high-level client cases too challenging or emotionally driven for other staff to effectively de-escalate.
- Created program tracking documents to provide monthly, quarterly, and yearly reports for senior management team.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Assistant Manager: Admissions and Rehoming
Toronto Humane Society
Toronto, ON
02.2021 - 09.2021
- Quickly learned new skills and applied them to daily tasks of admitting animals to facility while also overseeing adoption service and team members.
- Maintained energy and enthusiasm in fast-paced environment, always offering friendly and efficient service to customers.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and client demands.
Administrative Manager; Public Veterinary Services
Toronto Humane Society
Toronto, ON
08.2018 - 02.2021
- Managed and trained team of 10 Client Service Agents within Toronto Humane Society's protocols and policies.
- Continued to develop and maintain courteous and effective working relationships.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of team.
- Answered owner animal health questions and advised on best care practices.
Clinic Service Agent
Toronto Humane Society
Toronto, ON
12.2016 - 08.2018
- Processed new patients and updated client records.
- Answered constant flow of clients phone calls in high volume call center.
- Offered advice and assistance to pet parents regarding best care practices for their pets.
- Developed community reputation with TNR service users and colony caretakers through commitment to client care and building strong relationships.
Restaurant Manager
East Cafe Bar, King Sitric Restaurant
Dublin, Ireland
05.2012 - 08.2016
- Promoted positive atmosphere, went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised team of 10 staff members.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Supervisor
Wrights Bloody Stream Café Bar
Dublin, Ireland
04.2009 - 04.2012
- Responsible for day-to-day supervision and training of staff and restaurant
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Education
QQI Level 6 - Advanced Animal Science
Killester College of Further Education
Dublin, ON05.2016
QQI Level 5 - Animal Science (Vet Assist.)
Killester College of Further Education
Dublin, Ireland05.2014
Skills
- Program Leadership
- Remote Team Management
- Policy and Procedure Improvement
- Organizational Performance
- File and Records Management
- Verbal and Written Communication
- Cultural Sensitivity
- Conflict Resolution
- Client Education
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Program Manager; Pet Parent Support Network
Toronto Humane Society
09.2021 - Current
Assistant Manager: Admissions and Rehoming
Toronto Humane Society
02.2021 - 09.2021
Administrative Manager; Public Veterinary Services
Toronto Humane Society
08.2018 - 02.2021
Clinic Service Agent
Toronto Humane Society
12.2016 - 08.2018
Restaurant Manager
East Cafe Bar, King Sitric Restaurant
05.2012 - 08.2016
Restaurant Supervisor
Wrights Bloody Stream Café Bar
04.2009 - 04.2012
QQI Level 6 - Advanced Animal Science
Killester College of Further Education
QQI Level 5 - Animal Science (Vet Assist.)
Killester College of Further Education
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