Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CJ Sadowsky

Toronto,ON

Summary

Dynamic professional with extensive experience at Toronto Humane Society, excelling in customer service and team leadership. Proven track record in staff development and effective communication, enhancing operational efficiency. Skilled in animal care and mentoring, successfully managing diverse teams to achieve high standards of care and compliance in shelter operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Client Service Agent

Toronto Humane Society
Toronto, Ontario
12.2024 - Current
  • Addressed customer inquiries via phone, email, chat, or in-person interactions.
  • Delivered prompt and precise information to clients regarding products and services.
  • Administered client accounts to facilitate timely payment of invoices..
  • Scheduled and confirmed appointments based on customer and service availability.
  • Mentored junior team members and managed employee relationships.
  • Ensured that cash handling and deposits were managed accurately

Kennel Attendant

Brampton Animal Services
Brampton, Ontario
11.2024 - Current
  • Maintained cleanliness and sanitation of kennels, cages, runs, and play yards.
  • Documented detailed observations of animal behavior during care.
  • Administered proper feeding to all animals per established guidelines.
  • Facilitated socialization through engaging playtime activities for pets.
  • Monitored daily health of animals and reported changes to supervisor.
  • Administered medications and vaccinations according to veterinarian prescriptions.

Wildlife Rehabilitation Staff

Toronto Wildlife Centre
Toronto, ON
08.2023 - 11.2024
  • Provided care (including monitoring, feeding, and weighing) to wild patients.
  • Delivered medications and treatments to wild patients
  • Sanitized animal cages and laundered materials.
  • Supported upkeep of wildlife hospital and rehabilitation facilities.
  • Trained, mentored and supervised junior staff members, interns and volunteers.

Assistant Manager, Shelter Care

Toronto Humane Society
Toronto, Ontario
12.2020 - 11.2023
  • Managed staff operations while supervising daily activities to ensure optimal workflow.
    Facilitated coaching and mentorship programs aimed at strengthening employee capabilities.
  • Talent acquisition (including interviewing, hiring, scheduling
    training, conducting performance reviews and disciplinary
    action if required)
  • Managed animal housing to meet ASV guidelines while achieving enrichment objectives.
    Sustained biosecurity measures to safeguard animal well-being.
    Executed nutritional plans to fulfill all dietary needs of animals.
    Reviewed compliance protocols regularly to ensure adherence across shelter operations.
  • Supported volunteer training and supervision
  • Payroll, scheduling, and timesheet management
  • Coordinated procurement of shelter care supplies (food, disposable housing products, cleaning supplies, enrichment items, PPE, etc.)
  • Assisted in protocol creation and communication
  • Supported the Intake department after hours with stray intakes,
    owner surrenders and owner requested euthanasia requests
  • Participated in all direct animal care duties as needed

Education

Political Science

University of Toronto
Toronto, ON

Skills

  • Customer service
  • Team leadership
  • Communication skills
  • Time management
  • Animal care
  • Staff development
  • Employee training

Certification

  • Fear Free Shelters Graduate (I have completed the core training modules of the Fear Free Shelters program).

Timeline

Lead Client Service Agent

Toronto Humane Society
12.2024 - Current

Kennel Attendant

Brampton Animal Services
11.2024 - Current

Wildlife Rehabilitation Staff

Toronto Wildlife Centre
08.2023 - 11.2024

Assistant Manager, Shelter Care

Toronto Humane Society
12.2020 - 11.2023

Political Science

University of Toronto

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CJ Sadowsky